Gartner® Emerging Tech Report Recognizes Wipro in Specialized AI Services

Driving Scalable Enterprise Transformation Through Innovation and Business-First Strategy

In the Gartner® report, Emerging Tech: Services Innovation Using AI Technologies 2024, Wipro is acknowledged as Service Innovations in Specialized AI services which  to us is driven by its business-first mindset, technology applications, and differentiated service models. 

Our Key Findings:

• GenAI Reality Gap: Customers have lofty expectations surrounding Generative AI, but documented business value remains rare.
• AI Resource Constraints: Product leaders face limitations in scaling AI due to resource constraints. 

Recommendations:

• Quantifiable, Customized, and Programmatic: The Report stresses that AI offerings should deliver measurable results, be tailored to specific business problems, and be built for scalable growth.

Wipro is recognized in the Gartner® report for what we feel is due to its differentiated approach to AI-led services innovation.

Its proprietary Enterprise-Intelligence Quotient (E-IQ) framework identifies high-impact AI use cases across business functions, while the Digital Operations and Platforms (DOP) team integrates domain, technology, and operational expertise to drive transformation. 

Wipro also leads in developing domain-specific Small Language Models (SLMs). It delivers GenAI solutions tailored to industries like healthcare, enabling clients to achieve scalable, specialized outcomes

Wipro is “Client Zero”—building and testing AI solutions internally to drive operational excellence. This hands-on approach allows Wipro to validate its frameworks and technologies before deploying them to clients. By leveraging insights from the E-IQ framework, Wipro automated the entire hire-to-retire (H2R) employee life cycle. This strategic initiative halved employee onboarding time and resulted in annual savings of $25 million for Wipro’s HR center. The successful integration of the E-IQ framework underscores Wipro’s technological and business capabilities, affirming its position as a leader in the AI service market.

Through the Wipro Innovation Network (Previously Lab45), Wipro continues to co-create intelligent enterprises—powered by AI, grounded in domain expertise, and built for sustainable growth.

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Gartner, Emerging Tech: Services Innovation Using AI Technologies, By Akhil Singh, Vibha Chitkara, Nick Ingelbrecht, Aakanksha Bansal, Annette Zimmermann, 13 June 2024.