Retail IT Solutions | Retail Technology Solutions

Our Expertise

Shaping the Future for Retailers

Wipro’s retail experience has been built over two decades of working with the leading retailers around the globe. We help our clients successfully accelerate their digital business transformations and drive change in how they procure, embed, and benefit from the latest tech innovations.

Wipro’s transformational retail IT solutions cover store design, online-to-offline customer journeys and experiences, merchandising, and supply chain transformations. We enable organizations to shift their AI/ML platforms from an outside layer to the core of retail operations, and we also lead tech modernization projects such as accelerated cloud migrations or moving from legacy monolithic systems to best-of-breed and open-source products or platforms.

As the world evolves into a new normal, the retail and distribution industry remains at the forefront of innovation, agility, and change. Shifting customer demand, altered spend patterns, last-mile delivery challenges, and reimagined workforce paradigms are here to stay.

Wipro is delivering retail customer experience solutions that allow businesses to respond to these challenges and thrive across different retail segments based on our extensive experience, assets, platforms, and partnerships.

Leading a SHIFT in retail operations

As a consulting and technology partner to retailers, our retail industry solutions are guided by these underlying beliefs and principles. Anchored by our deep domain insights, our offerings enable organizations to reinvent business models, drive operational efficiencies, leverage digital technologies, and create a culture that embraces change.

Many of the top retailers across the world leverage Wipro’s expertise to gain agility and reimagine shopping journeys by deploying our capabilities in design thinking, analytics, system integration, product engineering, artificial intelligence, cybersecurity, and business support. Wipro not only enables process and technology transformations, it further enables retailers to build an innovation ecosystem for developing new technologies and business paradigms.

What We Do

Meaningful Customer Experience

Reimagine customer journeys and deliver seamless engagements

Digitalizing Retail

Get data to work harder and deliver more

Unleashing Hyper Efficiency

Artificial Intelligence for enhancing retail experiences

Re-imagining Shopping Journeys

Drive positive customer experience in an omni-channel world

Wipro Endless Aisle for Retail

This Microsoft Dynamics-based solution provides in-store access to cross-location inventory and options to ship direct.

Segments

Drugstore and Convenience

Food and Fresh Retailing

Luxury and Fashion

Specialty & Non store

Our Success Stories

Retail

Grupo Éxito, a leading Colombian retailer, automates its processes to accelerate its business

Grupo Éxito witnessed increased productivity and revenues through a comprehensive RPA-based plan that involved the automation of key processes and the implementation of bots.

Retail

Wipro transformed Nisa Retail's Business by implementing Oracle Retail Solutions

From creating personalized experiences to optimizing your supply chain, the possibilities for ambitious retailers to boost engagement, shorten sales cycles, and inspire brand advocacy are nearly limitless. Learn how Wipro helped Nisa build a future-ready infrastructure to secure better deals with suppliers and retailers, automate invoice matching, and create advanced customer promotions to achieve cost optimization and save time.

Retail

Woolworths Transformation Journey with Wipro had reaped significant Business Outcome

Patrick Misciagna speaks on Woolworths and Wipro Strategic partnership. Infra transformation capability, public & private cloud capabilities & relationship with ecosystem partners is why Woolworths chooses Wipro as their Infrastructure Services partner.

Retail

Reimagining the store of the future for a leading US retailer

While the internet has had a huge impact on shopping during the past two decades...

What We Think

Retail

Enabling Resilient Future through Workforce Agility

As the retail industry comes out of a disruptive year, managing the workforce, reskilling people at scale, and managing costs have become key imperatives for retailers across the globe and more so, in the United States. An agile workforce with cross-skilled associates can drive not only retention and productivity, but also enable new opportunities for engaging customers. However, this requires sustained investment in people, processes and tools across the lifecycle of customer and people engagement. Wipro has worked with global retailers to enhance their workforce agility, giving them the right competitive edge to navigate retail disruption.

Tapping Into the Booming Health and Wellness Market

As the world lives through and comes out of the pandemic, customers not only want a safe shopping environment, but also products and services aligned with healthy living.

5 Effective Product Recommendation Strategies And How To Optimize Them In Today's Climate

As we embrace a change in shopping behavior due to COVID-19, e-commerce marketers need to have smart product recommendation strategies to boost shopper conversion rates.