Shaping the Future for Retailers
Wipro’s retail experience has been built over two decades of working with the leading retailers around the globe. We help our clients successfully accelerate their digital business transformations and drive change in how they procure, embed, and benefit from the latest tech innovations.
Wipro’s transformational retail IT solutions cover store design, online-to-offline customer journeys and experiences, merchandising, and supply chain transformations. We enable organizations to shift their AI/ML platforms from an outside layer to the core of retail operations, and we also lead tech modernization projects such as accelerated cloud migrations or moving from legacy monolithic systems to best-of-breed and open-source products or platforms.
As the world evolves into a new normal, the retail and distribution industry remains at the forefront of innovation, agility, and change. Shifting customer demand, altered spend patterns, last-mile delivery challenges, and reimagined workforce paradigms are here to stay.
Wipro is delivering retail customer experience solutions that allow businesses to respond to these challenges and thrive across different retail segments based on our extensive experience, assets, platforms, and partnerships.
Leading a SHIFT in retail operations
As a consulting and technology partner to retailers, our retail industry solutions are guided by these underlying beliefs and principles. Anchored by our deep domain insights, our offerings enable organizations to reinvent business models, drive operational efficiencies, leverage digital technologies, and create a culture that embraces change.
Many of the top retailers across the world leverage Wipro’s expertise to gain agility and reimagine shopping journeys by deploying our capabilities in design thinking, analytics, system integration, product engineering, artificial intelligence, cybersecurity, and business support. Wipro not only enables process and technology transformations, it further enables retailers to build an innovation ecosystem for developing new technologies and business paradigms.
From creating personalized experiences to optimizing your supply chain, the possibilities for ambitious retailers to boost engagement, shorten sales cycles, and inspire brand advocacy are nearly limitless. Learn how Wipro helped Nisa build a future-ready infrastructure to secure better deals with suppliers and retailers, automate invoice matching, and create advanced customer promotions to achieve cost optimization and save time.
Patrick Misciagna speaks on Woolworths and Wipro Strategic partnership. Infra transformation capability, public & private cloud capabilities & relationship with ecosystem partners is why Woolworths chooses Wipro as their Infrastructure Services partner.
Wipro enables Oracle Retail Suite V16 upgrade, understanding the delivery services company’s unique challenges and requirements
Wipro helped a fashion apparel retailer migrate Oracle Retail Application Suite to V16 entirely off premises - involving 28 teams in 3 different continents
One of the largest grocery retailers in Australia was able able to bring down operational costs by transforming their IT infrastructure from legacy to a Vblock infrastructure
1800-Flowers, a leading provider of gourmet food and flowers with a 40-year legacy of delivering smiles to their customers, was facing growth challenges. Hear how Wipro helped 1800-Flowers stay informed on transformations in the digital landscape and implement new strategies to keep pace with the ever-dynamic gourmet food and floral gift market.
From creating personalized experiences to optimizing your supply chain, the possibilities for ambitious retailers to boost engagement, shorten sales cycles, and inspire brand advocacy are nearly limitless. Learn how Wipro helped Nisa build a future-ready infrastructure to secure better deals with suppliers and retailers, automate invoice matching, and create advanced customer promotions to achieve cost optimization and save time.
Business Transformation brings operational excellence and financial results for Morrisons
Coop is one of the largest retailers in Scandinavia. Coop Norge and Wipro have engaged in a stretegic partnership in which Wipro is creating a digital platform for Coop Norway using Wipro's retail domain expertise, Wipro's investment in digital technologies & ecosystems and strong SAP & Infrastructure capabilities. Please hear what Coop CIO Mr Magne Solberg has to say about the partnership
The John Lewis Partnership has today announced the creation of a new partnership with Wipro Limited, a leading global information technology, consulting and business process services company, to provide infrastructure services. This represents a significant step in the creation of the Partnership’s new Technology and Change function, which will better support its business strategy and enable it to respond even more quickly to the digital expectations of customers.
As the retail industry comes out of a disruptive year, managing the workforce, reskilling people at scale, and managing costs have become key imperatives for retailers across the globe and more so, in the United States. An agile workforce with cross-skilled associates can drive not only retention and productivity, but also enable new opportunities for engaging customers. However, this requires sustained investment in people, processes and tools across the lifecycle of customer and people engagement. Wipro has worked with global retailers to enhance their workforce agility, giving them the right competitive edge to navigate retail disruption.
The United States federal government has been in overdrive as of late
We have seen intense hi-tech innovation in retail store planogram compliance in the last few years. The National Association of Retail Marketing estimated that planograms, on average, go out of compliance at the rate of 10% per week
Retailers and brands spend months, or even years on accurate data collection and analysis to learn what shoppers prefer, and how they shop. But a paradigm shift in consumer behaviour has hit us once again in 2020.
Cloud computing has become the norm and defacto operating model for today’s businesses in order to innovate, cut cost and increase agility. One of the fundamental questions that is often posed by our customers when they embark on their cloud journey is – which is the best hyperscaler in the market today? Unfortunately, the answer is not so simple and straightforward because every hyperscaler brings unique strengths to the table.
It is no longer a revelation that COVID-19 has deeply impacted the retail and experiential landscape. The retail industry has seen staggering declines since March, brought on by mandatory store closures and decreased consumer spending. Despite the impact, pockets of retailers who were already ahead of the curve in digital transformation have sustained strong sales. It’s clear that COVID-19 has and will continue to demand unprecedented acceleration in the digital experience and virtual excellence. Retailers are at a critical juncture, where they must invest in solutions, and future-proof their brand, to flourish in this new environment. The way forward will require much more than a short-term remedy, because the “new normal” of retail isn’t temporary: It’s here to stay.
Buying patterns have changed, so have buyer expectations! And, there is looming uncertainty. Retailers can rise to the occasion by understanding and responding to the current trends.
The invisible enemy that is COVID19 has brought our lives to a standstill, and with it the economy.
A common thread among today’s successful retailers is stores with fast, convenient, omni- channel services.
The retail industry has seen a surge in the collection of customer information, operations data and sales/ marketing data. This paper by Hari Shetty, Sr Vice President & Head- Retail & Digital Consumer Unit analyzes this data overload and provides ways in which to sift through this clutter.
Retailers have long known the importance of providing personalized customer experience as source of competitive advantage. Using cognitive computing in the Neo Digital World is the key to better customer experiences.
Data enabled LED systems to receive and send relevant information to provide immersive experience in the store
Online channel has become the fastest growth engine for retailers. To cater to the demand, e stores should be available, scalable, reliable and robust to provide great shoppe.
We have seen intense hi-tech innovation in retail store planogram compliance in the last few years. The National Association of Retail Marketing estimated that planograms, on average, go out of compliance at the rate of 10% per week
Deviprasad Rambhatla, SVP and Global Head, Retail, Distribution and Transportation, Wipro shares his view
VP Pricing and Growth shares his experience with Wipro in their transformational journey.
Arun Kumar, Global Domain Head, Retail, Distribution and Transportation, Wipro Ltd
VP Research- Retail & Transportation: HFS Research
Joe Skorupa, RIS News on working with Wipro on a joint research report "Digital Transformation Wake up Call"
Jerry Gomez, TJX visited Wipro at NRF 2019 and shares his thoughts on Wipro's solutions, experience zones
Wipro along with RIS News jointly undertook the research to understand how Retailers that pursue a digital transformation strategy are deploying technology in innovative ways that blur the lines between the physical and digital worlds.
In an omni channel retail world, handling & managing return is a crucial function along with accelerated return handling, product management, highly efficient Supply Chain Management
Cross Channel Shopping experience by Wipro helps in providing seamless, hassle-free shopping to customers across channel
Offering customers a seamless shopping experience across channels, using AI, Analytics AR,VR by combining e-commerce with in-store shopping to create a connected retail experience.
IoT is transforming the Retail Industry. This paper explores some of the benefits, specifically to retailers and focuses on a pragmatic, cost-conscious approach to get retailers started on their IoT journey.
SVP: Wipro Ltd
As the world lives through and comes out of the pandemic, customers not only want a safe shopping environment, but also products and services aligned with healthy living.
Research from Wipro FullStride Cloud Services shows key trends among industry cloud leaders
As we embrace a change in shopping behavior due to COVID-19, e-commerce marketers need to have smart product recommendation strategies to boost shopper conversion rates.
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