Retail Industry IT Services & Technology Solutions

Our Expertise

Creating ‘ME’aningful experiences to enhance customer journeys in today’s digital world

Retail is undergoing significant disruption as the balance of power shifts to the consumer. Empowered customers, dynamic competitive landscape, new engagement models, fragmentation in the industry, and an evolving technology landscape have created turbulent conditions for all players. The key to maintaining leadership lies in creating “Meaningful Customer Experiences” and partnering with customers at every step of the journey – transcending virtual and physical boundaries. Many of the top retailers across the world leverage Wipro’s technological and retail expertise to gain agility and reimagine shopping journeys deploying our capabilities in design thinking, analytics, system integration, product engineering, artificial intelligence, cyber security and business support. Wipro not only enables process and technology transformation but also provides an innovation ecosystem that allows retailers to experience new technology and business paradigms.

What we Do

Meaningful Customer Experience

Winning through customer experience

Digitalizing Retail

Get data to work harder and deliver more

Unleashing Hyper Efficiency

Artificial Intelligence for enhancing retail experiences

Re-imagining Shopping Journeys

Drive positive customer experience in an omni-channel world

Segments

Drugstore and Convenience

Food and Fresh Retailing

Luxury and Fashion

Specialty & Non store

Our Success Stories

John Lewis Partnership selects Wipro as its Strategic Partner

Retail

Wipro transformed Nisa Retail's Business by implementing Oracle Retail Solutions

From creating personalized experiences to optimizing your supply chain, the possibilities for ambitious retailers to boost engagement, shorten sales cycles, and inspire brand advocacy are nearly limitless. Learn how Wipro helped Nisa build a future-ready infrastructure to secure better deals with suppliers and retailers, automate invoice matching, and create advanced customer promotions to achieve cost optimization and save time.

Retail

Woolworths Transformation Journey with Wipro had reaped significant Business Outcome

Patrick Misciagna speaks on Woolworths and Wipro Strategic partnership. Infra transformation capability, public & private cloud capabilities & relationship with ecosystem partners is why Woolworths chooses Wipro as their Infrastructure Services partner.

Retail

How a large Australian retailer drove business agility through IT infrastructure transformation

One of the largest grocery retailers in Australia was able able to bring down operational costs by transforming their IT infrastructure from legacy to a Vblock infrastructure

What We Think

Tapping Into the Booming Health and Wellness Market

As the world lives through and comes out of the pandemic, customers not only want a safe shopping environment, but also products and services aligned with healthy living.

Accelerating the SHIFT in Retail

Deviprasad Rambhatla, SVP and Global Head, Retail, Distribution and Transportation, Wipro shares his view

The New Era of Retail Has Arrived

It is no longer a revelation that COVID-19 has deeply impacted the retail and experiential landscape. The retail industry has seen staggering declines since March, brought on by mandatory store closures and decreased consumer spending. Despite the impact, pockets of retailers who were already ahead of the curve in digital transformation have sustained strong sales. It’s clear that COVID-19 has and will continue to demand unprecedented acceleration in the digital experience and virtual excellence. Retailers are at a critical juncture, where they must invest in solutions, and future-proof their brand, to flourish in this new environment. The way forward will require much more than a short-term remedy, because the “new normal” of retail isn’t temporary: It’s here to stay.