In previous articles of Wipro’s Energy 2020 blog series, we discussed the interplay of three major forces – maturing long-term energy trends, collapsing oil prices, and long-term ramifications of the COVID-19 pandemic – and how these events will push energy companies to adapt their business models driven by the evolution of a different energy consumer.
The various information systems were not integrated with other data sources and lacked the smart grid analytics features necessary to derive insights from the vast pool of data that would enable the utility to better serve its customers.
With increasing demands and the new measure of experience for Customers and Developers from OFWAT - The Water Services Regulation Authority in the UK, Bristol water recognised that their continued success is linked to superior customer and developer satisfaction.
Many utilities have grown their customer management, customer information systems (CIS) and billing capabilities around tenured platforms like SAP, Oracle or other mainframe-based platforms. As the industry navigates