Utility business consultant services |Utilities IT solutions

Our Expertise

The Utilities industry is changing dramatically. The global transition to planet-friendly fuels is accelerating. Customers are actively choosing low-carbon lifestyles, homes and offices. They also expect greater empowerment and a more sophisticated experience from their energy suppliers. The entry of new-age retailers and oil companies is also disrupting retail energy markets. The industry is adapting through product innovation and investments in cutting-edge energy technology including microgrids, at-scale energy storage, DER orchestration and more. The oil price collapse and pandemic impacts of 2020 are sure to accentuate the industry’s transition.

Water utilities are similarly adapting to the pressures of managing security of supply in water-stressed markets while running operations efficiently to high customer satisfaction and regulatory standards.

Against this backdrop, digital and data capabilities are enabling energy and water companies to reinvent themselves and deliver superior business performance along with customer satisfaction. With our deep industry knowledge built over more than two decades, Wipro is working with its utility clients globally on this journey and helping them realize these outcomes.

Energy 2020 – A Different Energy Future

The energy industry is set for a different future, catalysed by a combination of concurrent forces. The effects are pervasive, with profound impacts on business models, customers and employees. How can Energy and Utility companies make this transition rewarding for all stakeholders? Explore this and more in our Energy 2020 Series.

Utilities

Energy 2020 – A slingshot to a different energy future

The history of the energy industry is marked by key years and events that have altered the industry’s trajectory.

Utilities

Energy 2020: A different energy consumer

In times of great stress that move people and societies to adapt to new circumstances, businesses that sense the potential inflections in their customers’ lives and boldly prepare for a different future not only survive, but thrive.

Utilities

Energy 2020: A different energy company

In previous articles of Wipro’s Energy 2020 blog series, we discussed the interplay of three major forces – maturing long-term energy trends, collapsing oil prices, and long-term ramifications of the COVID-19 pandemic – and how these events will push energy companies to adapt their business models driven by the evolution of a different energy consumer.

Our Success Stories

Utilities

Data Analytics transforms regulatory reporting, improving compliance at a reduced cost

Wipro helped the client build a fully automated data analytics platform hosted on Microsoft Azure cloud, and integrated with the existing IT landscape. This provided the client with centralized access to all the data required by OFWAT and the capability to generate an automated report for submission.

Utilities

Wipro simplifies management of complex market data flows for leading energy retailer

Wipro started with a discovery phase that identified the current and future priorities of business stakeholders and analyzed the existing messaging architecture.

Utilities

Advanced analytics optimize smart meter inventory costs in nationwide meter rollout programme

Wipro developed an advanced analytics solution to generate optimized asset order forecasts for different meter types, fuel types, and meter asset providers (MAPs).

Utilities

Digital transformation drives improved customer experience and operational efficiencies

Wipro delivered a modern digital experience platform built on Sitecore content management system (CMS) hosted on the Microsoft Azure cloud platform, and fully integrated with the existing IT estate. Placing the customer at the center, we utilized a human-centric approach leveraging our Service Design methodology, which helped our client transform the customer experience through a number of capabilities

What we Think

Utilities

How does IT power the Balancing mechanism to deliver customer value

Balancing electricity supply and demand is the primary role of electricity system operators (ESOs). ESOs work to maintain a standard grid frequency at which power system equipment and consumer devices are designed to operate safely

Utilities

The Future of Fieldwork

The Energy 2020 transition offers companies a compelling opportunity to reimagine their operating model for a different future of fieldwork.

Utilities

Reimagining IT Architecture to Serve a Different Energy Customer

Energy companies are under pressure to deploy flexible, agile, and cost-effective architectures in response to the forces driving the Energy 2020 transition. This will require innovative approaches to architecture that mark a paradigm shift from the past.

Utilities

Expand your digital vision and Begin a new journey with Wipro

Wipro helps utilities customers in shaping their digital strategy for a new different energy future, designing newer experiences and aligning operations around it.

What We Do

Digital in Utilities

Power up for new market dynamics

Segments

Water Utilities

Around 2 decades of matchless global industry expertise

Electricity and Gas Utilities

Plug into global expertise

Service Offerings

Service Offerings

Client Themes

Client Themes

Energy 2020 – A slingshot to

a different energy future

Our Expertise

Energy 2020 – A Different Energy Future

Energy 2020 – A slingshot to a different energy future

Energy 2020: A different energy consumer

Energy 2020: A different energy company

Our Success Stories

Data Analytics transforms regulatory reporting, improving compliance at a reduced cost

Wipro simplifies management of complex market data flows for leading energy retailer

Advanced analytics optimize smart meter inventory costs in nationwide meter rollout programme

Digital transformation drives improved customer experience and operational efficiencies

Customer insights elevate end-customer experience and improve business outcomes

Competency management solution enhancing field worker safety

Advanced analytics helps energy retailer optimize smart meter deployment costs for nationwide multi-year meter rollout

A 360° assessment of vitals to drive optimization and improve IT portfolio performance

Delivering unified customer service and seamless experience to the customers of an acquired entity

Digitization of ancillary services for a water client serving millions of customers

Digital self-service transforms the experience and efficiency of our client’s wholesale operations

Shaping Technology Roadmap for a Utilities Contact Center

Improved customer experience for a leading water utilities company

The Watershed Moment

Work Management Solution for UK Transmission Business

Taking a Deep Dive

Online with Expectations

Wipro implement SAP S/4HANA at Sydney Water to enable next-generation transformation of customer self-service

Wipro transforms CX at Thames Water through a SAP C4C/IS-U based CRM and Billing system

Gas Souths Journey to Success Partnering with Wipro

Wipro helps Thames Water in creating a customer self-serve portal to enhance experience

AusNet trusts Wipro as its strategic IT partner

Intelligent pipeline monitoring at Avangrid; leveraging SAP Leonardo’s IoT and Machine Learning

On the Case: Wipro and NV Energy

CK Enerji’s ambitious transformation leap anteceded the sweeping change in the energy landscape in Turkey.

Beyond digital. Wipro helps NRGi deploy Oracle-based Digital Utility Solution as a Service

What we Think

How does IT power the Balancing mechanism to deliver customer value

The Future of Fieldwork

Reimagining IT Architecture to Serve a Different Energy Customer

Expand your digital vision and Begin a new journey with Wipro

De-carbonize and Grow - Enabling a digital led move towards sustainability and reduced carbon footprint

5 Minutes Settlement Rule Change – NEM v2.0

Energy 2020: A different energy company

3 Key Principles for Cybersecurity in the New Utilities Sphere

Energy 2020 – A slingshot to a different energy future

Energy 2020: A different energy consumer

The Secret to Customer Satisfaction in Utilities: Energy Experiences

For Smart Grid Deployment, Key Players Must Shift Focus Toward These 3 Elements

‘Customerized' Energy 2020: What must Energy providers do to deliver an “Agent-light” Customer Experience?

Use Technology to Put Customers Using Utilities in Control

Electric vehicle charging and opportunities for utilities

Industry 4.0: Blockchain, the backbone for new synergies

Augmented Reality for utilities – how real are the promises?

Partnering towards success - the future of utilities in the digital world

Eliminate unforced errors with intelligent pipeline monitoring

Digital is the way to go for Utilities

Adding Value to the Value Chain

Changing paradigms for customer insights and personalized conversations

Fast and the Inevitable Future in Services

Infographics - Water Utilities

IDC Vendor Spotlight,Becoming digital, not just digitized

What We Do

Digital in Utilities

Segments

Water Utilities

Electricity and Gas Utilities

Service Offerings

Industries