The Utilities industry is changing dramatically. The global transition to planet-friendly fuels is accelerating. Customers are actively choosing low-carbon lifestyles, homes and offices. They also expect greater empowerment and a more sophisticated experience from their energy suppliers. The entry of new-age retailers and oil companies is also disrupting retail energy markets. The industry is adapting through product innovation and investments in cutting-edge energy technology including microgrids, at-scale energy storage, DER orchestration and more. The oil price collapse and pandemic impacts of 2020 are sure to accentuate the industry’s transition.
Water utilities are similarly adapting to the pressures of managing security of supply in water-stressed markets while running operations efficiently to high customer satisfaction and regulatory standards.
Against this backdrop, digital and data capabilities are enabling energy and water companies to reinvent themselves and deliver superior business performance along with customer satisfaction. With our deep industry knowledge built over more than two decades, Wipro is working with its utility clients globally on this journey and helping them realize these outcomes.
Wipro helps utilities customers in shaping their digital strategy for a new different energy future, designing newer experiences and aligning operations around it.