With power outages that affected 4.5 million homes and businesses, an estimated economic damage of USD 195 billion and many customers facing the prospect of sharp spikes in their monthly bills

The Energy 2020 transition offers companies a compelling opportunity to reimagine their operating model for a different future of fieldwork.

Balancing electricity supply and demand is the primary role of electricity system operators (ESOs). ESOs work to maintain a standard grid frequency at which power system equipment and consumer devices are designed to operate safely

Energy companies are under pressure to deploy flexible, agile, and cost-effective architectures in response to the forces driving the Energy 2020 transition. This will require innovative approaches to architecture that mark a paradigm shift from the past.

Globally, organizations across all industry segments are under pressure to contribute towards long-term sustainability, with focus on reducing carbon emissions. Several organizations have been reporting and declaring their carbon footprint through the Carbon Disclosure initiative.

Australia’s National Electricity Market is undergoing a major change in its settlement process after AEMC announced the 5 MS rule change in November 2017.

In previous articles of Wipro’s Energy 2020 blog series, we discussed the interplay of three major forces – maturing long-term energy trends, collapsing oil prices, and long-term ramifications of the COVID-19 pandemic – and how these events will push energy companies to adapt their business models driven by the evolution of a different energy consumer.

The utilities sector, as with virtually every other industry, is undergoing thorough technical disruption.

The history of the energy industry is marked by key years and events that have altered the industry’s trajectory.

In times of great stress that move people and societies to adapt to new circumstances, businesses that sense the potential inflections in their customers’ lives and boldly prepare for a different future not only survive, but thrive.

Even with a wealth of new engagement tools companies can use to prove value to customers, the utilities industry cannot shake its reputation for offering subpar customer service

Today, utility companies must account for a new influx of multidirectional power flow spurred by an increase in grid-edge power sources such as solar panels, wind farms, and battery storage. This is tricky because utility companies built their infrastructure for unidirectional power flow — the one-way path from generation plants to energy customers

Once, customer service in Energy – from outage reporting to resolving bill disputes to moving homes - was all but synonymous with call centers. No more!

Historically, the utility industry’s customer service has been lacking

Lack of EV charging infrastructure is seen as an impediment for EV adoption which needs to be addressed to alleviate the “Range Anxiety” of EV users, impacting de-carbonization/reduction in GHG contributed by the transportation sector

Over the next decade, breakthroughs in AI, Robotics, IOT and Blockchain are poised to create some of the most transformative and dramatic impact in our industry.

While the utilities industry has been relatively slow in looking at AR, the future does look promising. Digital technology disruptions have created many possibilities to convert challenges into opportunities

To be successful and future ready, the partnership model needs to go beyond the transactional. Adopt the service supply chain by integrating the partner company into the utility business value stream.

When gas pipelines are ruptured by entities involved in excavation or similar activities, it leads to quite the scare.

Utilities are waking up to the need for digital transformation, driven by evolving consumer expectations, millennials who were born in a world powered by mobiles and broadband, deregulations, incentives to improve consumer experience, pressure from technology-savvy non-traditional competition and—this last one is a relief--the lowered cost of digital adoption itself.

Utilities, the lifeline of a modern society is undergoing some of its most effective transformation through technology. Particularly when it comes to distribution and retail. Here's why companies around the world are digitizing their utilities offerings

With changing customer preferences, utilities are striving to become more nimble, versatile and customer-focused to adapt to the shifting requirements of the digital economy.

Energy utilities across the world are undergoing transformational changes caused by the rise of smart sensors, Advanced Metering Infrastructure (AMI), bi-directional grids and an evolving consumer with a digital mindset. It is unlikely that any utility can stay sheltered from the changes being driven by sensors and digital technologies.

Wipro helps utilities customers in shaping their digital strategy for a new different energy future, designing newer experiences and aligning operations around it.

Helping Water Utilities Do Business Better

Wipro works with leading Utilities to make DX a reality. Download the report to know more about Wipro’s digital client engagements.