Wipro helped the client build a fully automated data analytics platform hosted on Microsoft Azure cloud, and integrated with the existing IT landscape. This provided the client with centralized access to all the data required by OFWAT and the capability to generate an automated report for submission.

Wipro started with a discovery phase that identified the current and future priorities of business stakeholders and analyzed the existing messaging architecture.

Wipro delivered a modern digital experience platform built on Sitecore content management system (CMS) hosted on the Microsoft Azure cloud platform, and fully integrated with the existing IT estate. Placing the customer at the center, we utilized a human-centric approach leveraging our Service Design methodology, which helped our client transform the customer experience through a number of capabilities

Our client set out to achieve multiple high-priority objectives concurrently: Improve customer satisfaction performance relative to its peers in national surveys.

Wipro leveraged its consulting capabilities in Skill and Competency Management, and its deep understanding of the client’s IT ecosystem to select a suitable solution, with all the features needed to comply with CGA’s regulations.

As part of a government-mandated smart meter rollout of roughly 53 million electric and gas meters across Great Britain, our client is responsible for deploying 5 million smart meters for their customers by 2024.

Our client was confronted with a massive business transformation - driven by empowered customers demanding better service and the advent of clean energy-led market landscape

Our client made a strategic decision to grow their energy business by acquiring a company, which was providing in-building solutions to multi-tenant developments.

Our client provides critical ancillary services to enable real estate transactions within its territory. There are multiple products accessed by designated property agents and link brokers for the property in question before the transaction can be closed.

In the competitive drinking water supply market for large business customers, our client’s Wholesale Market Services (WMS) function supplies to Retailers who service their large customers.

While digitization of customer contact centers is a priority for most utilities, developing a contextual roadmap that delivers real business outcomes and maximizes the return on investment (ROI) from existing assets is critical.

Wipro’s SAP implementation allows a large Water Utilities Company to improve customer experience, boost operational efficiency with 100,000 bills produced in ~10 minutes.

Wipro helped UK's Bristol Water transition its managed IT services in 3 months. The outcome was a 27% percent jump in First Time Fix (FTF)

Wipro implements several ‘firsts’ for National Grid to deliver a world class, efficient, scalable Mobile platform of the future.

Wipro helped Yarra Valley Water (YVW), largest water retailer of Melbourne, roll out an “always open” self-service customer portal that offered better access to information and ease of use

Wipro helped Thames Water save £336,000 in costs by rolling out an online customer account management solution.

George Hunt, CIO and General Manager, Sydney Water and Sridhar Pydipati, Program Director, CxP and Kathy Hourigan, Head of Customer Services talk about how Wipro helped create a digital journey for enhanced customer experience through simplified billing processes leveraging SAP S/4HANA

Tony McCandless, CIO, Thames Water talks about how Wipro helped enhance customer experience through simplified billing processes leveraging SAP IS-U and C4C. The current platform significantly improves the legacy system developed 20 years ago and lays the foundations for moving to an Agile/ DevOps setup for progressive improvements in the future

Kevin Greiner, President and CEO, Gas South talks about Wipro’s partnership and the outstanding value it has added to Gas South

Jerry White, Operations CIO, Thames Water and Mark Holloway, Head of Wholesale Market services talk about how Wipro helped create a digital journey for retailers and enhance customer experience

Mario Tieppo, EGM Technology, AusNet Services and John Mulqueeney, General Manager ICT, AusNet Services speak about their experience with Wipro, Ausnet’s end to end IT Service provider. AusNet trusts Wipro as its strategic IT partner

Avangrid unlock value in gas pipeline monitoring with SAP Leonardo

A case study on the successful partnership between Wipro and NV Energy, an electricity and gas utility based in Nevada, which profiles the implementation of NV Energy’s Enterprise Work and Asset Management (EWAM) program

Download the case study to know how Wipro carried the extensive transformation program for Turkey's largest electric utility CK Enerji.

Download the case study to know how Wipro designed and deployed a first-of-its-kind Oracle-based Digital Utility Solution as a Service.