Tony McCandless, CIO, Thames Water talks about how Wipro helped enhance customer experience through simplified billing processes leveraging SAP IS-U and C4C. The current platform significantly improves the legacy system developed 20 years ago and lays the foundations for moving to an Agile/ DevOps setup for progressive improvements in the future
George Hunt, CIO and General Manager, Sydney Water and Sridhar Pydipati, Program Director, CxP and Kathy Hourigan, Head of Customer Services talk about how Wipro helped create a digital journey for enhanced customer experience through simplified billing processes leveraging SAP S/4HANA
Kevin Greiner, President and CEO, Gas South talks about Wipro’s partnership and the outstanding value it has added to Gas South
Wipro helped UK's Bristol Water transition its managed IT services in 3 months. The outcome was a 27% percent jump in First Time Fix (FTF)
Wipro implements several ‘firsts’ for National Grid to deliver a world class, efficient, scalable Mobile platform of the future.
Wipro helped Yarra Valley Water (YVW), largest water retailer of Melbourne, roll out an “always open” self-service customer portal that offered better access to information and ease of use
Jerry White, Operations CIO, Thames Water and Mark Holloway, Head of Wholesale Market services talk about how Wipro helped create a digital journey for retailers and enhance customer experience
Mario Tieppo, EGM Technology, AusNet Services and John Mulqueeney, General Manager ICT, AusNet Services speak about their experience with Wipro, Ausnet’s end to end IT Service provider. AusNet trusts Wipro as its strategic IT partner
Avangrid unlock value in gas pipeline monitoring with SAP Leonardo
A case study on the successful partnership between Wipro and NV Energy, an electricity and gas utility based in Nevada, which profiles the implementation of NV Energy’s Enterprise Work and Asset Management (EWAM) program
Download the case study to know how Wipro carried the extensive transformation program for Turkey's largest electric utility CK Enerji.
Download the case study to know how Wipro designed and deployed a first-of-its-kind Oracle-based Digital Utility Solution as a Service.
In previous articles of Wipro’s Energy 2020 blog series, we discussed the interplay of three major forces – maturing long-term energy trends, collapsing oil prices, and long-term ramifications of the COVID-19 pandemic – and how these events will push energy companies to adapt their business models driven by the evolution of a different energy consumer.
Wipro helps utilities customers in shaping their digital strategy for a new different energy future, designing newer experiences and aligning operations around it.
The utilities sector, as with virtually every other industry, is undergoing thorough technical disruption.
The history of the energy industry is marked by key years and events that have altered the industry’s trajectory.
In times of great stress that move people and societies to adapt to new circumstances, businesses that sense the potential inflections in their customers’ lives and boldly prepare for a different future not only survive, but thrive.
Today, utility companies must account for a new influx of multidirectional power flow spurred by an increase in grid-edge power sources such as solar panels, wind farms, and battery storage. This is tricky because utility companies built their infrastructure for unidirectional power flow — the one-way path from generation plants to energy customers
Even with a wealth of new engagement tools companies can use to prove value to customers, the utilities industry cannot shake its reputation for offering subpar customer service
Once, customer service in Energy – from outage reporting to resolving bill disputes to moving homes - was all but synonymous with call centers. No more!
Historically, the utility industry’s customer service has been lacking
Lack of EV charging infrastructure is seen as an impediment for EV adoption which needs to be addressed to alleviate the “Range Anxiety” of EV users, impacting de-carbonization/reduction in GHG contributed by the transportation sector
Over the next decade, breakthroughs in AI, Robotics, IOT and Blockchain are poised to create some of the most transformative and dramatic impact in our industry.
While the utilities industry has been relatively slow in looking at AR, the future does look promising. Digital technology disruptions have created many possibilities to convert challenges into opportunities
To be successful and future ready, the partnership model needs to go beyond the transactional. Adopt the service supply chain by integrating the partner company into the utility business value stream.
When gas pipelines are ruptured by entities involved in excavation or similar activities, it leads to quite the scare.
Utilities are waking up to the need for digital transformation, driven by evolving consumer expectations, millennials who were born in a world powered by mobiles and broadband, deregulations, incentives to improve consumer experience, pressure from technology-savvy non-traditional competition and—this last one is a relief--the lowered cost of digital adoption itself.
Utilities, the lifeline of a modern society is undergoing some of its most effective transformation through technology. Particularly when it comes to distribution and retail. Here's why companies around the world are digitizing their utilities offerings
With changing customer preferences, utilities are striving to become more nimble, versatile and customer-focused to adapt to the shifting requirements of the digital economy.
Energy utilities across the world are undergoing transformational changes caused by the rise of smart sensors, Advanced Metering Infrastructure (AMI), bi-directional grids and an evolving consumer with a digital mindset. It is unlikely that any utility can stay sheltered from the changes being driven by sensors and digital technologies.