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Our Expertise

The Utilities industry is changing dramatically. The global transition to planet-friendly fuels is accelerating. Customers are actively choosing low-carbon lifestyles, homes and offices. They also expect greater empowerment and a more sophisticated experience from their energy suppliers. The entry of new-age retailers and oil companies is also disrupting retail energy markets. The industry is adapting through product innovation and investments in cutting-edge energy technology including microgrids, at-scale energy storage, DER orchestration and more. The oil price collapse and pandemic impacts of 2020 are sure to accentuate the industry’s transition.

Water utilities are similarly adapting to the pressures of managing security of supply in water-stressed markets while running operations efficiently to high customer satisfaction and regulatory standards.

Against this backdrop, digital and data capabilities are enabling energy and water companies to reinvent themselves and deliver superior business performance along with customer satisfaction. With our deep industry knowledge built over more than two decades, Wipro is working with its utility clients globally on this journey and helping them realize these outcomes.

Energy 2020 – A Different Energy Future

The energy industry is set for a different future, catalysed by a combination of concurrent forces. The effects are pervasive, with profound impacts on business models, customers and employees. How can Energy and Utility companies make this transition rewarding for all stakeholders? Explore this and more in our Energy 2020 Series.

Energy 2020 – A slingshot to a different energy future

The history of the energy industry is marked by key years and events that have altered the industry’s trajectory.

Utilities

Energy 2020: A different energy consumer

In times of great stress that move people and societies to adapt to new circumstances, businesses that sense the potential inflections in their customers’ lives and boldly prepare for a different future not only survive, but thrive.

Utilities

Energy 2020: A different energy company

In previous articles of Wipro’s Energy 2020 blog series, we discussed the interplay of three major forces – maturing long-term energy trends, collapsing oil prices, and long-term ramifications of the COVID-19 pandemic – and how these events will push energy companies to adapt their business models driven by the evolution of a different energy consumer.

Our Success Stories

Applications

Improved customer experience for a leading water utilities company

Wipro’s SAP implementation allows a large Water Utilities Company to improve customer experience, boost operational efficiency with 100,000 bills produced in ~10 minutes.

Utilities

Wipro transforms CX at Thames Water through a SAP C4C/IS-U based CRM and Billing system

Tony McCandless, CIO, Thames Water talks about how Wipro helped enhance customer experience through simplified billing processes leveraging SAP IS-U and C4C. The current platform significantly improves the legacy system developed 20 years ago and lays the foundations for moving to an Agile/ DevOps setup for progressive improvements in the future

Utilities

Wipro implement SAP S/4HANA at Sydney Water to enable next-generation transformation of customer self-service

George Hunt, CIO and General Manager, Sydney Water and Sridhar Pydipati, Program Director, CxP and Kathy Hourigan, Head of Customer Services talk about how Wipro helped create a digital journey for enhanced customer experience through simplified billing processes leveraging SAP S/4HANA

Utilities

Gas South's Journey to Success Partnering with Wipro

Kevin Greiner, President and CEO, Gas South talks about Wipro’s partnership and the outstanding value it has added to Gas South

What we Think

Utilities

How does IT power the Balancing mechanism to deliver customer value

Balancing electricity supply and demand is the primary role of electricity system operators (ESOs). ESOs work to maintain a standard grid frequency at which power system equipment and consumer devices are designed to operate safely

Utilities

The Future of Fieldwork

The Energy 2020 transition offers companies a compelling opportunity to reimagine their operating model for a different future of fieldwork.

Utilities

Reimagining IT Architecture to Serve a Different Energy Customer

Energy companies are under pressure to deploy flexible, agile, and cost-effective architectures in response to the forces driving the Energy 2020 transition. This will require innovative approaches to architecture that mark a paradigm shift from the past.

Utilities

Expand your digital vision and Begin a new journey with Wipro

Wipro helps utilities customers in shaping their digital strategy for a new different energy future, designing newer experiences and aligning operations around it.