The utilities industry is changing dramatically as the world embraces planet-friendly fuels and the trend toward electrification moves utilities from value-chain players to the backbone of the energy transition. Consumers and businesses alike are actively choosing low-carbon homes and offices, and they expect greater empowerment and a more sophisticated experience from their energy suppliers.
Gradual decentralization of the energy market is allowing new entities to play an increasingly critical role by offering new services and creating new markets, diverting customer attention away from utilities. New technologies and aging assets compound matters, even as federal governments pledge billions of dollars to modernize infrastructure and make the grid smarter and more self-reliant. With a plethora of point solutions from energy tech companies, utilities are facing a new challenge: delivering a cohesive business value to its customers. Utilities are struggling to balance their fundamental obligations to provide ‘lights on’ reliability against the increasing demand to transform into a new-age energy service provider.
Against this backdrop, Wipro is enabling electric, gas and water utilities to leverage digital and data capabilities to reinvent themselves, streamline and accelerate business performance, deliver a superior customer experience and help them transition to a low-carbon, decentralized, federated energy ecosystem.
The various information systems were not integrated with other data sources and lacked the smart grid analytics features necessary to derive insights from the vast pool of data that would enable the utility to better serve its customers.
With increasing demands and the new measure of experience for Customers and Developers from OFWAT - The Water Services Regulation Authority in the UK, Bristol water recognised that their continued success is linked to superior customer and developer satisfaction.
Driven by climate goals, the utility industry is in the midst of an imminent transition to cleaner and cheaper new energy. Utility consumers will play key role in this shift as they invest in electric cars and in distributed green energy resources.
Many utilities have grown their customer management, customer information systems (CIS) and billing capabilities around tenured platforms like SAP, Oracle or other mainframe-based platforms. As the industry navigates