Whitelane Research, an independent company that focuses on IT outsourcing throughout Europe, recently released the results for their 2021 Netherlands IT Outsourcing Study. We are excited to share that Wipro is ranked #3 in their overall Customer Satisfaction category with a satisfaction score of 78% (market average 71%).
For 2021, this Whitelane and Quint study included more than 200 participants of the top IT spending organizations in Netherlands, spanning 28 IT and cloud services providers, more than 400 IT sourcing relationships, and more than 400 cloud sourcing relationships in Netherlands. To be ranked in the report, service providers were required to have at least eight client evaluations for general satisfaction, and they were evaluated across nine different key performance indicators (KPIs): Service Delivery Quality, Cloud Capability, Account Management, Pro-activity, Price Level, Contractual Flexibility, Transformation Quality, Innovation and Business Understanding.
Wipro was also ranked among the top 3 service providers on Application development, maintenance, testing & SaaS with a Customer Satisfaction score of 78% (market average 74%).
“Wipro is ranked number #3 in Netherlands in our extensive Customer Satisfaction survey this year. Wipro has made a significant progress on customer satisfaction this year which demonstrates its commitment to customers, and its capabilities in Netherlands” said Jef Loos, Head of Sourcing, Whitelane Research.
“We are honoured to receive positive feedback from our customers in the Netherlands. This recognition reaffirms Wipro’s capabilities in IT and consistency in delivering seamless experience to our customers in the region. IT industry’s growth trajectory in the Netherlands has been accelerated by remote working conditions. To help businesses optimize this opportunity, we will invest in the right tools and technology that will enable operational excellence, innovation and enhance customer experience in the region. Our local operating model places our customers at the centre of everything we do. Congratulations to our customers, Wipro teams, and our partners.” said Sarat Chand, Managing Director, Benelux, Wipro Limited.