Whitelane Research, an independent company that focuses on IT outsourcing throughout Europe, recently released the results for their 2021 IT Outsourcing Study for the UK. We are excited to share that Wipro is ranked among the top service providers on overall Customer Satisfaction category with a satisfaction score of 76% (market average 72%) in the UK.
Wipro ranked #2 on Cloud Capability with a Customer Satisfaction score of 83% (market average 72%) and #2 again on Transformation Quality with a Customer Satisfaction score of 74% (market average 65%).
For 2021, this Whitelane and PA Consulting study included more than 250 participants of the top IT spending organizations in the UK, spanning 34 IT and cloud services providers, more than 600 IT sourcing relationships, and more than 800 cloud sourcing relationships in the UK. To be ranked in the report, service providers were required to have at least eight client evaluations for general satisfaction, and they were evaluated across nine different key performance indicators (KPIs): Service Delivery Quality, Cloud Capability, Account Management, Pro-activity, Price Level, Contractual Flexibility, Transformation Quality, Innovation and Business Understanding.
“Wipro has made a significant progress on customer satisfaction this year which demonstrates its deep commitment to customers in the UK, continued investments in Cloud and its ability to deliver transformation to its customers.” Jef Loos, Head of Sourcing, Whitelane Research
“We are honoured to receive such positive feedback from our customers in the UK. This recognition reaffirms Wipro’s commitment and ability to deliver a broad range of services consistently for our customers. Our operating model places our customers at the centre of everything we do. With clear focus on Digital-first and Cloud-led transformation, we are accelerating our investments in the UK to further enable innovation, build differentiated talent and enhance customer experience.” Omkar Nisal, Managing Director – UK & Ireland, Wipro Limited.
This year marks Wipro’s 75th global anniversary, and 25 years in the UK. With its recent acquisition of Capco, it now employs about 5000 highly talented digital consulting, technology & business management professionals in the UK. Wipro has established a powerful presence in the United Kingdom in recent years, boasting ten offices, including a recently announced Innovation Centre in Holborn complementing its previously established cutting edge Cloud studio and Cyber Defence Centre.