In this new world of work, organizations are constantly looking for inventive ways to elevate workplace experiences. Business leaders and decision-makers are rethinking their IT investments to make Workplace Communications and Collaborations (WCC) more streamlined and seamless.
Everest Group had assessed 14 WCC service providers to understand the gaps and strengths of their service portfolios. According to the assessment, organizations have been establishing a successful journey driven by capability building and experience across WCC segments. These organizations also have a highly balanced WCC solution portfolio, display a coherent vision, and continue to accelerate innovative technologies and services proactively in order to meet the dynamic demands of their clients.
The assessment highlights that Wipro is one of the frontrunners for strategic Workplace Communication and Collaboration (WCC) and overall workplace transformation. The assessment elucidates Wipro’s portfolio quality, leveraging clients as brand ambassadors and innovative commercial contracts.
“Effective workplace communication and collaboration (WCC) within the organization have been integral to break organizational silos, promote business efficiency, and improve employee productivity and experience. The evolving employee demand themes have led to a significant uptick in technologies such as cloud-based unified communication and collaboration services, CPaaS, metaverse-based immersive communication, digital twins, and Intranet 2.0. Additionally, optimizing the WCC landscape to improve integration and performance is another priority for enterprises as they look to consolidate multiple platforms, created because of legacy debt or recent merger and acquisition.” said Udit Singh, Practice Director, Everest Group
“Wipro continues to be one of the few frontrunners for strategic Workplace Communication and Collaboration (WCC) and overall workplace transformation partner. It’s strong consulting capabilities, robust partner ecosystem comprising large and niche vendors, experience-centric solutioning approach, and focus on next-gen themes such as metaverse and predictive analytics have contributed to its position as a Leader in Everest Group’s Workplace Communication and Collaboration Services PEAK Matrix® Assessment 2022.”