Wipro recognized as a Leader in ISG Provider Lens™ for Future of Work - Services and Solutions 2022, Switzerland

Wipro is positioned as a ‘Leader’ in ISG Provider Lens™ 2022 for Future of Work Services and Solutions with a focus on Digital Service Desk and Workplace Support Services and Managed Workplace for the Switzerland market.

The report highlights Wipro for its market-leading managed workplace services and has an array of intellectual property-led solutions such as virtuadesk™ to offer support services. This is a testimonial to our strong market presence in Switzerland. 

The report which evaluates the Future of Work capabilities of 27 providers positions each provider across three quadrants: Leader, Product Challenger, Market Challenger & Contender. Wipro has emerged a leader in two out of the three segments in the evaluation.

Strengths:

Digital Service Desk and Workplace Support Services

• Support transformation: Driving next generation interactions with enterprise clients, Wipro makes use of tools such as Liva or myUniHub. Liva provides a smart conversational agent via chat/voice with AI to drive employee experience and accelerate incident resolution. myUniHub offers an API bridge for delivering personalized, omnichannel interactions and also offers continuous improvements based on user sentiments.
  
• Digitalizing services: Wipro offers on-site support with digital kiosks for direct access points. It manages peripherals and hardware devices to users via vending machines. Locker stations that are integrated with myUniHub are used for break/fix and replacements. Realview delivers an intelligent visual support solution to further transform the field service experience with a digital suite of tools powered by enterprise augmented reality and AI.

Managed Workplace

• Successful workplace transformation: Analytics-powered orchestration solutions automate complex workplace processes, covering seven distinct areas — Unified Endpoint Management (UEM), application modernization and management, enterprise application store, security, updates and servicing, workspace evergreening services, telemetry, analytics, and visualization.
• Cloud enabled VDI: Wipro has built a next-generation cloud-native Virtual Desktop Infrastructure (VDI) solution that enables a flexible working model for employees working remotely as part of its digital transformation initiative.
• Digital transformation: Wipro assists its clients in moving from in-house legacy VDI solutions to cloud enabled VDI. This also helps improve employee experience, productivity and reduce cost.
• Comprehensive portfolio: Wipro provides digital workplace services to help clients modernize their existing workspaces environment, successfully transition to a hybrid working model, provide seamless collaboration and update their support function. Additionally, Wipro helps ensure employee well-being.