Wipro has been recognized as a Leader and Star Performer in Everest Group’s Trust and Safety Services PEAK Matrix® Assessment 2025. In this global assessment, Everest Group reviewed 28 leading Trust and Safety providers and have named Wipro to be among the leaders and star performers in the industry.

“Wipro offers end-to-end trust and safety services to buyers from almost all major industry verticals. It also supports enterprises in adopting gen AI responsibly through its WeGA framework and tools such as Autolab and Sentinel for automated labeling and quality assurance for LLMs,” says Abhijnan Dasgupta, Practice Director, Everest Group. “Wipro has invested in multiple generative AI-based tools for improving internal operations across wellness, bias detection, and annotation. It has also strengthened its wellness initiatives through development of a wellness bot, A.I.R.A., investing in platforms for moderator wellness, and measures such as VR-based interventions and psychometric tools for targeted interventions. These are some of the factors that have contributed to Wipro’s positioning as a Leader and a Star Performer in Everest Group’s Trust and Safety Services PEAK Matrix® 2025.”

What the report states about Wipro

In this year’s assessment, the analyst team has mentioned our strengths across the following:

Service Scope: Comprehensive support across T&S value chain for clients in social media, messaging apps, search engines, LLMs, app stores, BFSI, FinTech, streaming services and publishing as well as travel and hospitality.

AI Solutions and Investments: Annotation services for legacy AI and Gen AI models, supporting responsible Gen AI adoption through the WeGA framework. Tools like Autolab and Sentinel automate labelling and quality assurance for LLMs, leveraging Gen AI for internal efficiencies and identifying content violations and biases.

Innovative Delivery Models: Leveraging the TopCoder 2.0 platform to engage and manage gig workforce and partnering with gig platforms like Yoummday and Owler for domain-specific flexible scalable gig workforce access.

Wellbeing Initiatives: Development of A.I.R.A wellness bot for wellness support and resilience assistance to moderators, along with investments in VR-based interventions and psychometric tools for targeted interventions.

“Being recognized as a Leader and Star Performer in Everest Group’s Trust and Safety Services PEAK Matrix® Assessment 2025, reaffirms our commitment to advancing this crucial domain through innovations and solutions that address the growing complexities of AI and secure the integrity of platforms in real time. Whether it's through cutting-edge technology, strategic innovation, or robust partnerships, our Trust & Safety services provide the tools and frameworks that ensure the integrity, accuracy and security of user platforms.”

Aness Ali Khan, Vice President, AI & Immersive Operations, Business Process Services, Wipro

Disclaimer 

Licensed extracts taken from Everest Group’s PEAK Matrix® Reports, may be used by licensed third parties for use in their own marketing and promotional activities and collateral. Selected extracts from Everest Group’s PEAK Matrix® reports do not necessarily provide the full context of our research and analysis.  All research and analysis conducted by Everest Group’s analysts and included in Everest Group’s PEAK Matrix® reports is independent and no organization has paid a fee to be featured or to influence their ranking.  To access the complete research and to learn more about our methodology, please visit Everest Group PEAK Matrix® Reports. 

About Everest Group

Everest Group is a leading global research firm helping business leaders make confident decisions. Everest Group's PEAK Matrix® assessments provide the analysis and insights enterprises need to make critical selection decisions about global services providers, locations, products and solutions within various market segments. Likewise, providers of these services, products, and solutions, look to the PEAK Matrix® to gauge and calibrate their offerings against others in the industry or market. Find further details and in-depth content at www.everestgrp.com.