HFS Top 10: Retail and CPG Services, 2022 ranks Wipro third in its list of top ten retail and CPG service providers.
The report is a detailed assessment of retail and consumer package goods (RCPG) service providers, based on innovation, execution, HFS OneOffice™ alignment, and customer feedback. HFS examines each service provider’s role in the RCPG industry, particularly industry-specific capabilities for the high-tech sector as defined in the RCPG operations value chain.
According to the report, Wipro’s key differentiator is being the deployment-ready solutions provider across the life sciences value chain.
Wipro’s key strengths identified by HFS
Approach to RCPG services
“In 2020, Wipro implemented a simplified organizational structure with industries aligned to regions and complemented by horizontal service lines for delivery. It follows a SHIFT framework (seamless, human, intelligent, futuristic, trusted, safe) for RCPG clients. Its practice areas include Retail—Omni-Channel & Customer360, Intelligent Stores, Digital Supply Chain, Smart Merchandising; CPG—Industry 4.0, Integrated Sales & Marketing, Value Chain Optimization, D2C (direct to consumer).”
Key differentiators
“Wipro built RCPG-focused products and platforms, including cold chain monitoring, Coalesce, Cicerone, Wipro Holmes, Wipro Digital Rig, and Wipro Cloud Migration Studio. Wipro uses its acquisition portfolio for capability augmentation: design (Designit, Cooper, Rational Interactive), Salesforce (Appirio, 4C), engineering (Ampion, Eximius Design), and crowdsourcing (Topcoder). Wipro has formalized a training framework for upskilling and cross-skilling its employees, leveraging academic partnerships. Wipro has strong client relationship management in this domain (95%+ CSAT score), and some engagements are 20+ years old.”
Technology innovation
“Wipro is developing capabilities across digital technologies, including omnichannel experiences, hyperautomation, cloud-first approach, real-time data insights, AI/ML, and IoT. It also offers a lab-as-a-service through various business models, including subscription, on-demand lab infrastructure, complete CAPEX and OPEX investment.”
Customer kudos
“Clients praised Wipro for its strong partnerships and flexible approach.”
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