Everest Group has compiled the results of its assessment performed

The increasing complexity of capital markets operations brought about by evolving customer needs

Everest Group’s Network Transformation and Managed Services PEAK Matrix® Assessment 2021

Becoming an intelligent enterprise requires more than data.

To say cloud investment has spiked in recent years is an inexcusable understatement.

Wipro envisions enabling digital trust in enterprises

Wipro’s application development and maintenance (ADM) expertise

In the highly competitive U.K. market, Wipro has established itself as a leading provider of application development and maintenance (ADM) services, according to a recent report from research firm ISG.

The SAP HANA platform is providing businesses with an effective way to manage and analyze data, ISG, a leading global technology research and advisory firm has assessed SAP HANA service providers across the U.K.

ISG, a leading global technology research and advisory firm’s series of Provider LensTM evaluations provide an overview of the top technology service providers in different markets around the world.

A Thought Leadership Paper by Avasant

The report is based on detailed assessment of 31 life sciences BPS service providers featured on the Life Sciences Operations - Services PEAK Matrix®.

The ISG Provider Lens™ — Utilities Industry — Services and Solutions 2021 — North America provides an assessment of the expertise and strategies of selected enterprises serving the utilities industry across North America. It specifically rates companies’ digital transformation services and solutions, next-gen IT services, and intelligent business process management services.

Ranked as Leader in the ISG Provider Lens™ Quadrant Report 2021 across all four quadrants.

ISG rated 48 providers for its “Digital Business Solutions and Service Partners 2020” report across five quadrants for the U.S. market: Digital Business Consulting Services, Digital Customer Experience Services, Digital Product Lifecycle Services, Blockchain Services and Digital Supply Chain Transformation Services. A higher number of vendors participated in this year’s study, indicating a stronger push for digital services, and Wipro’s leading expertise in technology consulting, combined with its industry-specific solutions and in-house AI and analytics tools, makes it a leader in this space.

ISG rated 123 providers for its “Digital Business Solutions and Service Partners 2020” report across five quadrants for the Australian market: Digital Business Consulting Services, Digital Customer Experience Services, Digital Product Lifecycle Services, Blockchain Services, and Digital Supply Chain Transformation Services. This is the first time this study has been conducted in Australia, where Wipro’s automation, analytics, innovation, and product lifecycle solution (PLS) offerings, together with its industry experience, have enabled it to rank as a leader in the following categories: Digital Business Consulting Services, Digital Customer Experience Services, and Digital Product Lifecycle Services.

Industry research firm ISG rated 48 providers for its “Digital Business Solutions and Service Partners 2020” report across five quadrants for the U.K. market: Digital Business Consulting Services, Digital Customer Experience Services, Digital Product Lifecycle Services, Blockchain Services, and Digital Supply Chain Transformation Services.

Whitelane Research, an independent company that focuses on IT outsourcing throughout Europe, recently released the results for their 2021 IT Outsourcing Study for the UK.

Our strategies and solutions are helping create the next generation of software advancements

Our semiconductor expertise is driving new innovations within the tech industry

The Zinnov Zones assessment report on ER&D and IoT services 2020 lists Wipro as a leader across all 24 industry sectors analysed

The digital world is highly competitive today, as it strives to provide the best of service interactions and `Moments of Truth' based on understanding, empathy, and problem solving. Service, therefore, is not transactional any more, and organizations are committed to improving their service levels.

Mitie, a UK-headquartered facilities management (FM) and professional services leader employing almost 50,000 people with revenues of £2.2 billion in FY20, wanted to drive significant efficiency improvements and cost savings. In the midst of a multiyear transformation program that started before the COVID-19 pandemic, Mitie teamed with Wipro to manage their SAP cloud ERP migration to Microsoft Azure.

The 2021 IDC MarketScape report covering worldwide supply chain SAP ecosystems services looks at 11 IT services firms that support the assessment, selection, and implementation of the SAP suite of supply chain management tools. The IDC MarketScape research is both a quantitative and qualitative assessment of the characteristics and capabilities that affect a vendor's success in delivering supply chain transformations for manufacturers and retailers. For the purposes of this analysis, the IDC MarketScape divided potential key measures for success into two primary categories: capabilities and strategies. Based on their analysis, Wipro is named as a Leader.

The SAP on Azure quadrant of the ISG Provider Lens TM Microsoft Ecosystem Report for the U.S. lays out the positioning of companies offering SAP on Azure services in the U.S. region. The services regularly provided by these companies include architecture consulting and analysis, technical design, support for configuration, deployment, escalation management, change and fault management, optimization, and reporting. Based on the analysis done by ISG, Wipro is rated as a Leader.

Our Engineering Offerings Are Driving New Product Achievements and Greater Business Value

5G is a game-changing technology for communications SPs, but only if the key business and operations processes are redirected from a network-only focus to a real-time "assured customer experience" involving solutions based on network connectivity services combined with partner-defined inputs.

This week, Wipro announced plans to bolster its delivery footprint in the UK with a new Innovation Centre in London. The investment, which will cost £16m over four years, will accompany the firm's existing assets in the city - including an existing Cloud Studio in London and a Cyber Defence Centre in nearby Reading.

Application management as a practice area has evolved over the years with changing technologies and enterprise priorities. As with other segments within application services, the focus of application management has been improving productivity and reducing costs while ensuring applications are up and running. Next-generation application management is the evolution of the traditional AMS. More mature models of service delivery, newer financial constructs, and evolved governance models apart from using more advanced technologies are some of the differentiating factors of next-generation AMS vis-à-vis traditional AMS. Enterprises are increasingly demanding next-generation AMS from their service providers to cut the run spend and divert it toward modernization and creation of new assets.

Download PAC’s “Expert View” report covering Zoom-to-Cloud. The move to Oracle Cloud is a large-scale initiative that encompasses a range of vital tasks, and creating a thorough adoption strategy is essential to reaching a successful outcome.

ISG Provider Lens™ report on ServiceNow Partner Ecosystem 2021, with focus on the lifecycle of a ServiceNow based workflow situation, is categorized in 3 segments: ServiceNow Consulting Services, ServiceNow Implementation & Integration Services & ServiceNow Managed Service Providers.

With the rise of digital, cloud has become instrumental in forming the agile IT networks, innovative processes and technologies, and sophisticated orchestration capabilities businesses need to succeed.

Whitelane Research, an independent company that focuses on IT outsourcing throughout Europe, recently released the results for their 2021 IT Outsourcing Study for the Nordics region.

Everest Group assessed the capabilities of 22 service providers on Pharmacovigilance and Complaint Management Operations Services PEAK Matrix®. The assessment is based on Everest Group’s annual RFI process for the calendar year 2021, interactions with leading drug safety services providers, and an ongoing analysis of the pharmacovigilance and complaint management services market.

The Everest Group assessed the capabilities of 27 leading Intelligent Process Automation (IPA) solution providers considering such aspects as Technology & services capabilities, vision & strategy, innovation and investments, market adoption, portfolio mix and the value delivered.

In this IDC MarketScape, IDC Retail Insights assesses the capabilities and strategies of several SPs serving the co-innovation needs of retail companies across industry segments (food and non-food retail). Strengths called out for Wipro.

Analyst firm HFS Research have released a report on Wipro’s collaboration with National Services Scotland (part of National Health Service Scotland) to improve the organization’s data analytics and visualization operations. Our team developed a Centre of Excellence (CoE) in a production environment to monitor how effectively the organization is using its artificial intelligence technologies to gain valuable insights and reduce costs.

In this IDC MarketScape, IDC Retail Insights assesses the capabilities and strategies of selected enterprise service providers in serving the specific needs of retail companies worldwide across industry segments (food and non-food retail).

The pandemic has compelled the corporate world to adopt remote working, and organizations are going all out to provide excellent workplace technology infrastructure and experience to their employees.

Whitelane Research, an independent company that focuses on IT outsourcing throughout Europe, recently released the results for their 2021 Netherlands IT Outsourcing Study. We are excited to share that Wipro is ranked #3 in their overall Customer Satisfaction category with a satisfaction score of 78% (market average 71%).

Gartner recently published its February 2021 Magic Quadrant for Customer Service BPO where Wipro has been positioned as ‘Leader’. The Magic Quadrant research identifies and then analyzes the most relevant providers and their products and services in a market.

The report evaluated 19 different service providers on 15 criteria based on their varied vision and approaches to the market, including different levels of innovation and variation in the ability to execute and depth of services, and placed Wipro in the 'Leaders ' quadrant.

Organizations across industries continually pursue ways to gain efficiencies, reduce costs, and improve agility. Digital process automation (DPA) is an effective way to achieve these goals by relegating repetitive tasks to tech tools and enabling enterprises to focus on achieving their business goals.

The report evaluated 20 software vendors on 15 criteria based on their vision and approaches to the market, including different levels of innovation, depth of services, and variation in the ability to execute, and placed Wipro in the Leaders' quadrant.

This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering SAP cloud migration services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations, and identify the best-performing vendors overall including those providing legacy migrations and S/4HANA transformations.

The life science drug safety services (DSS) market is growing rapidly as drug safety (DS) adverse events (AEs) continue to increase by 30–50% annually.

This report analyzes the changing dynamics of the open banking IT services landscape, focuses on 24 service providers and accesses their capability across key dimensions.

This report analyzes the changing dynamics of the BFS Risk and Compliance IT services landscape, focuses on 26 service providers and assesses their capability across key dimensions.

This report analyzes the changing dynamics of the IT Security services landscape and assesses 22 service providers across several key dimensions.

Gartner recently published its Magic Quadrant for Data Center Outsourcing and Hybrid Infrastructure Managed Services for North America. In this report, “Gartner assesses the execution and strategic vision for data center outsourcing and hybrid infrastructure services of 20 North American DCO/ HIMS providers.”

“Appirio, a Wipro company, has a strong Salesforce services business,” said Khalda De Souza, Research Director at HFS Research and author of the Salesforce Services Top 10 report, April 2020. “We ranked Appirio in the top 5 in our report. Its investment in industry sector solutions and its ability to position Salesforce engagements in a business context were differentiators. Moreover, clients highlight the quality of its account management and flexibility.”

Data & Analytics (D&A) is at the core of an organization’s transformation journey to an intelligent enterprise. Everest Group Data & Analytics Services PEAK Matrix® 2020 assessed 28 leading service providers in this space to build a comprehensive picture based on key parameters in the field of D&A.

Gartner released its inaugural report titled “Magic Quadrant for Managed Network Services, 2020”. In this report, “Gartner assesses the execution and strategic vision for Managed Network Services of 10 global Network Managed Services providers in the market.”

According to HFS research, “Wipro is on a journey to strengthen an OneOffice Salesforce services capability. This acquisition helps Wipro to move up the value chain to provide both consulting and implementation skills. It adds critical nearshore muscle. Moreover, 4C’s CPQ focus has clear synergies with Wipro’s broader digital transformation business.”

According to HFS research, “Brazil is an attractive but complex market to serve, the synergies between Wipro and IVIA are compelling. The diversity of Brazil’s landscape, complementary client portfolio, and IVIA’s local talent connect makes IVIA a timely and attractive acquisition. Combined with the appointment of Thierry as the new CEO (one of the most international executives that we know and who used to run Capgemini’s LATAM business at some point), Wipro’s investment in IVIA is a good example of the need to go global to survive and thrive in the new economy.“

The Everest Group assessed the capabilities of 27 system integrators (SI) on AWS PEAK Matrix® and offered research-based insights into several critical dimensions, including market adoption, portfolio mix, value delivered, vision and strategy, the scope of services offered vision, innovation, investments, and delivery footprint.

Whitelane Research, an independent company that focuses on IT outsourcing throughout Europe, recently released the results for their 2020 France IT Sourcing Study.

Mobile operator Telefonica Germany/O2 has unveiled a major new five-year contract award to Wipro to transform its business support systems (BSS) and associated quality assurance.

Enterprise cloud is rapidly becoming the core battleground for IT services firms, with the already considerable demand accelerating as businesses revaluate their infrastructure in light of the COVID-19 pandemic.

We recently caught up with the leadership team in the Salesforce practice at Wipro, which set out its plans to reach revenue of $1bn within the next few years.

Wipro has unveiled a new digital innovation hub in Dusseldorf, as it looks to target new opportunities in Germany’s manufacturing heartland.

This report evaluated 21 IT service providers on their AI offerings, considering such aspects as market adoption, portfolio mix, the value delivered, the scope of services offered, vision and strategy, innovation and investments, and delivery footprint basis. Wipro emerged as a Leader.

Everest Group analyzes 27 IT service providers’ digital capabilities specific to the life sciences sector globally.

The report analyzed 18 GCP cloud system integrators and benchmarked them against the key parameters including market adoption, portfolio mix, value delivered, vision and strategy, scope of services offered, innovation & investments, and delivery footprint. ‘GCP Specializations’ in cloud migrations, expertise in SAP on Google cloud coupled with exclusive Google innovation arena for a multi-disciplinary approach to co-create solutions are key differentiators recognized by the analyst firm.

Wipro emerged as a leader in the IDC MarketScape for worldwide-managed security services (MSS) 2020 vendor assessment. The customer feedback confirmed that Wipro delivered a strong, outcome-driven technical team. Wipro proactively supports its clients by staying up-to-date with various tools, techniques, and procedures (TTP) attackers utilize. The organization differentiates itself by providing these threat intelligence feeds to all of its MSS clients.

Gartner has released its Magic Quadrant for Application Testing Services, Worldwide 2020 report, positioning Wipro as a “Leader” for the seventh consecutive year. "This report guides sourcing, procurement and vendor management leaders in making better sourcing decisions when selecting application testing service providers,” according to Gartner.

The Everest group assessed 26 system integrators (SI) capabilities on Microsoft Azure PEAK Matrix® and offers research based insights into several key dimensions including market adoption, portfolio mix, value delivered, vision and strategy, scope of services offered, innovation and investments, and delivery footprint.

The IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of ICT suppliers in a given market.

In this report, service providers that offer SAP systems such as SAP HANA or platforms on Microsoft Azure with central management have been evaluated. The services regularly provided by these companies include architecture consulting and analysis, technical design, support for configuration, deployment, escalation management, change and fault management, optimization, and reporting. Based on the analysis, Wipro is rated as a ‘Leader’ for SAP on Azure quadrant.

The 2020 ISG Provider Lens™ report for Salesforce Ecosystem Partners, for the U.S, evaluates the capabilities of 36 providers across four quadrants: Implementation and Integration Services, Implementation Services for Core Clouds, Implementation Services for Marketing Cloud, and Managed Application Services.

As per the report, “Wipro is a good choice for firms needing solid product design coupled with complex product engineering services at scale.”

This report examines the dynamics of the global cloud-native application development service provider landscape. Wipro emerged as a Leader among 21 leading cloud-native application development service providers.

Everest Group evaluated and featured 23 leading IT service providers on the digital workplace services PEAK matrix based on criteria such as digital workplace services vision & strategy, scope of services offered, innovations & investments, and delivery capabilities. The PEAK matrix is a framework that provides an objective, data driven, and comparative assessment of digital workplace service providers based on their absolute market success and delivery capability

Read this briefing note from ISG analyst Rainer Suletzki to know what makes Appirio a unicorn in Salesforce Services for global enterprises. The combined power of Appirio and Wipro brings a one-stop-shop environment unmatched by most global system integrators. The Appirio strategy and thought leadership to “Build” incredible customer experiences, followed by the breadth and depth of the Wipro “Run” business showcase them in a unicorn-like fashion as they are the only global system integrator to be featured as a system integrator as well as a “boutique-style” implementation partner in the ISG Provider LensTM Salesforce Ecosystem report.

Wipro has been positioned as a Leader in The Forrester New Wave™: RPA Service Providers in Healthcare, Q3 2020. The report evaluated the 12 most significant RPA service providers in Healthcare and Life Sciences across three categories: Current offering, Strategy, and Market presence. Wipro’s positioning in the report is a testament to our differentiated ratings in the intelligent automation, attended automation, unattended automation, Healthcare and Life Sciences (HCLS) automation, knowledge transfer, and commercial model criteria.

The 2020 ISG Provider Lens™ for SAP HANA and Leonardo Ecosystem Partners, for the U.K., evaluates the capabilities of 34 providers in five quadrants: SAP S/4HANA System Transformation – Large Accounts, SAP S/4HANA System Transformation – Midmarket, Managed Application Services for SAP ERP, Managed Platform Services for SAP HANA, as well as SAP Cloud Platform and SAP Leonardo Services. Wipro is rated as a Leader in multiple quadrants.

The 2020 ISG Provider Lens™ for SAP HANA and Leonardo Ecosystem Partners, for the U.S., evaluates the capabilities of 34 providers in five quadrants: SAP S/4HANA System Transformation – Large Accounts, SAP S/4HANA System Transformation – Midmarket, Managed Application Services for SAP ERP, Managed Platform Services for SAP HANA, as well as SAP Cloud Platform and SAP Leonardo Services. Wipro is rated as a Leader in multiple quadrants.

The 2020 ISG Provider Lens™ Microsoft Ecosystem Partners Report for the U.S. evaluates the capabilities of 40 providers across four quadrants: Managed Service Provider for Azure, Office 365 Integration, SAP on Azure, and SharePoint Integration. Wipro is rated as a Leader across four quadrants.

Everest Group analyzes the changing dynamics of the Banking BPS landscape and assesses service providers across several key dimensions. It classified 30+ Banking BPS service providers. Based on its analysis, Wipro emerged as a Leader in PEAK 2020.

Gartner recently published its Magic Quadrant for Data Center Outsourcing and Hybrid Infrastructure Managed Services for Asia/Pacific. In this report, “Gartner analyzes the execution and strategic vision of 11 leading DCO/HIMS providers and their cloud service offerings, worth more than $7 billion in annual revenue in Asia/Pacific.”

As enterprises endeavor to increase their competitive advantage and amplify their digital aspirations, a holistic view of their technology and cloud infrastructures, including the network, must be a key component of their strategy.

Gartner observes that on premise application users are increasingly considering moving to Oracle Cloud products in the next two to three years. This Magic Quadrant evaluates the worldwide capabilities of 19 service provider vendors to support sourcing, procurement and vendor management leaders in their Oracle Cloud Applications service vendor selection.

Everest Group, in this report analyzes the landscape of wealth Management operation services and accesses service providers across several key dimensions. It classified 20 service providers for wealth management operations. Based on the analysis, Wipro emerged as a Leader.

Per Gartner, “Asset – based managed services are a way to bring codified collective knowledge of your firm to your clients in a rapid deployment fashion and sustained through continuous services.”

In this report, Everest Group studied the changing dynamics of the IoT services landscape and assesses service providers across several key dimensions.

Wipro has been positioned as a leader across several categories in teknowlogy | PAC Group’s Internet of Things Consulting and System Integration (IoT C&SI) survey.

Gartner evaluated 20 service providers in its Magic Quadrant for 'Public Cloud Infrastructure Professional and Managed Services', Worldwide 2020.

IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of ICT suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. The Capabilities score measures vendor product, go-to-market and business execution in the short-term. The Strategy score measures alignment of vendor strategies with customer requirements in a 3-5-year timeframe. Vendor market share is represented by the size of the icons.

Everest Group recently released its reports titled Intelligent Automation in Business Processes (IABP)- Solution Provider Landscape with Solutions PEAK Matrix Assessment 2020.

In this report, Everest Group assessed the vision and capabilities of 17 service providers. It also identified two service providers as the ‘2020 Verification and Validation Engineering services Market Star Performers’ based on the strongest forward movement demonstrated on the PEAK Matrix year-on-year.

In this report, Everest Group assessed the vision and capabilities of 17 service providers. It also identified two service providers as the ‘2020 Verification and Validation Engineering services Market Star Performers’ based on the strongest forward movement demonstrated on the PEAK Matrix year-on-year.

According to Gartner, “A strong digital workplace environment is increasingly seen as essential to attract and retain talent, to engage staff and to drive user productivity.

Gartner released its report titled “Magic Quadrant for Managed Workplace Services, North America 2020”

In 2019, Everest Group published 26 PEAK Matrix IT Services evaluations featuring 108 service providers across all evaluations. It recognized consistent top performers across PEAK Matrix assessments, and published the 5th edition of the PEAK Service Provider of the Year Awards.

In this report, Everest Group evaluated the vision and capabilities of 31 service providers for advanced analytics and insights services.

In this report, Everest Group assessed 23 service providers based on their absolute market success and delivery capabilities.

In this report, Everest Group presents an assessment of 25 IT service providers. Wipro has emerged as a Leader in Cloud Service Providers PEAK Matrix ™ 2020.

This report analyses the global capital markets operations service provider landscape. It focuses on 24 service providers and accesses their capability across key dimensions.

Everest Group studied the vision and capability of 29 IT service providers for Capital Markets Application and Digital Services PEAK Matrix™ Assessment 2020.

Everest Group released PEAK Matrix™ for Network Transformation and Managed Services 2020.

With rapid adoption of digital technologies, talent becomes a key component in driving success and accelerating next-generation technological advancements.

Everest Group released its report titled "Financial Crime and Compliance (FCC) Operations Services PEAK Matrix Assessment and Service Provider Landscape 2020".

In this report, the Everest Group analyzes the changing dynamics of the enterprise blockchain services landscape and assesses service providers across several key dimensions.

This report analyzes the changing dynamics of the Healthcare payer operations services landscape and assesses 29 service providers across key dimensions.