ISG Provider Lens™ report on ServiceNow Partner Ecosystem 2021, with focus on the lifecycle of a ServiceNow based workflow situation, is categorized in 3 segments: ServiceNow Consulting Services, ServiceNow Implementation & Integration Services & ServiceNow Managed Service Providers.
The report which evaluates the ServiceNow capabilities of 28 providers positions each provider across four quadrants: Leader, Product Challenger, Market Challenger & Contender. Wipro has emerged a leader in two out of the three segments in the evaluation.
The report provides a vital decision-making basis for positioning, relationship and go-to-market considerations thereby aiding in evaluation of current and potential vendor relationships.
Strengths of Wipro, as per the ISG report:
“Wipro’s broad automation offering and extensive managed services portfolio help clients in solving complex business issues by transforming and integrating IT and business operations.”, Lutz Peichert, Author (Executive Advisor, ISG Research)