Wipro recognized as  leader in ISG Provider Lens™ 2022 for Future of Work - Services and Solutions, US

Wipro is positioned as leader in ISG Provider Lens™ 2022 for Future of Work Services and Solutions with a focus on Workplace Strategy Transformation Services, Managed Workplace Services - End User Technology - Large Accounts, Digital Service Desk and Workplace Support Services, Managed Employee Experience Services for the U.S. market.

The report which evaluates the ServiceNow capabilities of 37 providers positions each provider across four quadrants: Leader, Product Challenger, Market Challenger & Contender. Wipro has emerged a leader in four out of the five segments in the evaluation.

Strengths:-

1.       Workplace Transformation Services

• Experience-led digital consulting services: Wipro’s consulting services help enterprises understand their existing workplace maturity, evaluate potential gaps, and plan workplace strategy and transformation. Wipro in the U.S. saw a 22 percent increase in the number of consultants over the past year. It now has around 106 workplace transformation strategy consultants in the region.
• Strong year for workplace 2022: FY 2022 was a significant year for Wipro in terms of renewal as well as new business. With design-thinking-led workplace experience consulting, Wipro witnessed a 99 percent renewal of its global digital workplace programs. With focus on driving operational excellence, Wipro saw a 40 percent increase in transformation-led revenue.
• Substantial ESG initiatives: Wipro continues to make significant investments in sustainability and is committed to help enterprises create sustainable workplace environment. It also aims at making sustainability the core of business model by offering Green Operations suite of solutions, under Live Workspace™ umbrella.

2.       Managed Workplace Services - End User Technology - Large Accounts

• Focused on workplace security: In this continuously evolving threat landscape, Wipro’s Live Workspace™ Secure360 ensures that the employees can work from anywhere and anytime without compromising on enterprise security. Secure360 is a layered endpoint security management solution that is based on a zero-trust model.
• Wipro’s virtuadesk™ —a workplace transformation solution: Wipro’s virtuadesk™ Virtuadesk is aWipro’s proprietary transformative application and desktop delivery platform, which offers enterprises agile virtual workspaces and seamless UX. With more than 1,000 VDI experts and in-depth technical expertise, Wipro supports more than 600,000 users globally.
• Growth in services and Apple partnership: Wipro witnessed 41 percent growth in terms of the number of thin clients, notepads and laptops managed. It is also one of the few service providers with strong MSP partnership with Apple and manages 700,000 Apple devices globally. It has also established a dedicated Apple innovation center and Center of Excellence.

3.       Digital Service Desk and Workplace Support Services

• LiVE Workspace OneDesk: Wipro’s OneDesk provides the overall analysis of support functions. It assists service desk agents and supervisors with quick insights using an agent performance dashboard, KPI scorecards, support center performance metrics and associated support function performance metrics, and other employee experience parameters. Wipro has also won prestigious Managed Service Provider award from Service Desk Institute (SDI).
• Workplace support capabilities: Wipro offers ExperienceNXT, an analytics-driven platform for driving XLA-led outcomes and enhancing experiences. It offers Virtual Walk-in powered by TruRemote created with Intel for delivering nearzero field resolution of IT issues. Wipro has overall first-level resolution rate of 85 percent, and around 45 percent of incidents are auto resolved through automation. It is also innovating remote filed services by leveraging collective knowledge of support agents and uberization of hands and feet support.
• Innovation in field services: Wipro offers innovative field services with uberization feature support, allowing users to track the field technician. It also leverages technologies such as Intel vPro for remote support. It also leverages swarming and virtual technologies to empower collective knowledge of support agents.

4.       Managed Employee Experience Services

• Ensuring employee wellbeing and engagement: Wipro’s smart workplaces and myConfab offerings emphasize on delivering enhanced experiences to employees. It also offers Live Workspace ExperienceNXT, which is an employee experience platform designed with specific employee personas and use cases tailored to the vertical.
• Experience command center: Wipro offers a Voice of Employee (VoE) dashboard that integrates insights into multiple areas such as employee feedback through CSAT, support service performance, device analytics, support agent performance, security assessment, collaboration experience, well-being assessment and digital adoption.
• Open to innovation: Wipro has a consortium of strategic partners that enable it to create value identity and drive digital fluency for customers. It also works with several start-up ventures and focuses on collaboration programs with technology consortia. It also strengthens its capabilities in the metaverse to explore possible use cases in internal collaboration, virtual events, frontline workers, training, and onboarding.