Whitelane Research, an independent company that focuses on IT outsourcing throughout Europe, has released the results of their 2021 IT Outsourcing Study for Germany. The organization has once again ranked Wipro among the top service providers in Germany in the overall customer satisfaction category with a satisfaction score of 80%, 6% higher than the market average (74%).
Whitelane also commended Wipro for our ongoing commitment to driving innovation amongst our clients and taking the number one spot in the innovation category.
For 2021, this Whitelane and Navisco study included more than 180 companies with the highest IT spending in Germany. The study included 28 IT and cloud service providers and covered more than 500 unique IT sourcing relationships. To be ranked in the report, service providers were required to have at least eight client evaluations for general satisfaction, which the study evaluated across nine different key performance indicators (KPIs): Service Delivery Quality, Cloud Capability, Account Management, Pro-activity, Price Level, Contractual Flexibility, Transformation Quality, Innovation and Business Understanding.
“Wipro has had a fantastic year in Germany, rising to the top of the rankings for innovation and consistently appearing in the top 10 for nearly every category we evaluated. For innovation in particular, we commended Wipro for its ongoing efforts to drive meaningful change and deliver transformation to its customers.” Jef Loos, Head of Sourcing, Whitelane Research
“The feedback from this survey is a proof of the dedicated work that our entire team has put in over the last year, and we’re honored to receive such a positive acknowledgement from our clients. This speaks to our commitment and ability to deliver on the needs of our clients and deliver above expectations. Our clients are at the heart of our business and being commended for innovation, in particular, is something we should all be proud of. Succeeding in the innovation category means we are pushing the boundaries of what we can deliver and helping our customers realize their full potential. I look forward to engaging our fantastic teams in many new opportunities that lie ahead.” Michael Seiger, Country Head and Managing Director – Germany and Austria, Wipro Limited.
Wipro also saw improvements in the account management (ranked second), contractual flexibility (ranked second), and data center, managed infrastructure, and hosting (ranked second) categories. We are proud of the result and would like to thank everyone who contributed to our success in Germany this year.