The 2020 ISG Provider Lens™ report for Salesforce Ecosystem Partners, for the U.S, evaluates the capabilities of 36 providers across four quadrants: Implementation and Integration Services, Implementation Services for Core Clouds, Implementation Services for Marketing Cloud, and Managed Application Services. Appirio, a Wipro company, emerged as a leader in multiple quadrants in this assessment.
Strengths of Appirio according to ISG:
- The combined power of Appirio and Wipro brings a one-stop shop environment unmatched by most global system integrators. The Appirio strategy and thought leadership to “Build” incredible customer experiences, followed by the breadth and depth of the Wipro “Run” business showcase them in a unicorn-like fashion as they are the only global system integrator to be featured as system integrator as well as a “boutique-style” implementation partner in the ISG Provider Lens™ Salesforce Ecosystem report.
- Appirio, a Wipro company, offers a variety of powerful tools supporting the management of applications. In combination with the sophisticated and rather flexible support model, Thrive, the company qualifies as a highly capable provider of managed application services.
- The tools used by Appirio, a Wipro company, help to manage projects efficiently and achieve convincing results. The development of an integrated offering between Appirio, a Wipro company, and its parent company is well on track.
“Wipro is very uniquely positioned in the overall ecosystem of supporting Salesforce clients. They have a long history of offering managed services for their clients, but with the acquisition of Appirio in 2016 and now the recent acquisition of 4C, their integration and consulting capabilities they are truly among the strong leaders in the industry. As Salesforce continues to dominate the market and expand its presence across multiple business units within the typical enterprise, the need for solid consulting and experience with integration of Salesforce into sophisticated system landscapes has increased. Business clients are also becoming more demanding and expect a seamless transition between integrations and ongoing managed services. Wipro stands out as one of few unicorns in the market, who can do both and provide that seamless support that clients are expecting.” Jan Erik Ease, Director, Principal Analyst and Global Head – ISG Provider Lens/ISG Research