Wipro is recognised as an Exceptional Performer with #1 ranking for general customer satisfaction in Switzerland according to Whitelane Research IT Sourcing Study, 2026. This annual study is one of Europe's most comprehensive independent assessments of IT service providers and is based entirely on direct client feedback. This includes 170 senior IT leaders from Switzerland's largest organisations, with an evaluation of over 400 IT sourcing relationships and 22 ranked service providers.
This year, Wipro achieved #1 ranking and an overall client satisfaction score of 83%, which depicts consistency with 2025 where Wipro also scored 83%. It positions Wipro among the topmost-rated service providers in Switzerland. The recognition reflects Wipro's ability to build trusted client relationships, deliver business value, and help organisations navigate an increasingly complex technology landscape.
According to Jef Loos, Head of Research, Europe at Whitelane Research, organisations today are looking for partners that can combine strong execution with strategic value.
“Swiss organisations continue to place a premium on service providers that deliver consistently, provide strategic guidance, and create measurable business impact. Wipro's strong client satisfaction scores demonstrate its ability to build trusted relationships and deliver value across a broad range of services.”
Wipro’s application services clients noted high satisfaction in the study resulting in a Rank #3 in the country. Wipro’s consulting-led, AI-powered application services help Swiss enterprises modernize platforms and drive business agility. We strongly believe these strengths helped us in earning high customer satisfaction and top ranking in the surveys.
The assessment also depicts Wipro's strong performance across other key service areas. Wipro achieved Rank #1 with 83% satisfaction for Cloud & Infrastructure Services, Rank #2 in Workplace Services with 80% satisfaction, and Rank #3 in Security Services with 80% satisfaction, underscoring its ability to deliver quality and consistency across critical areas of technology services.
Reflecting its continued focus on customer success and operational excellence, Wipro also has earned excellence across the Key Performance Indicators as well. The company achieved a #1 ranking in Account Management Quality and the #2 position in Service Delivery Quality.
These results reaffirm Wipro's commitment to supporting Swiss organisations as they accelerate digital transformation, expand cloud adoption, strengthen cybersecurity, and harness the power of AI.
Reflecting on the above achievement, Madhavan R, Country Head and Managing Director, Wipro Switzerland, said:
“This recognition belongs to our clients who trust us with their transformation journey, and to our teams who work every day to ensure client success. We are proud to be ranked #1 and recognised as an Exceptional Performer in Switzerland. Our Consulting-led, AI-powered approach enables us to deliver the best outcome for our clients and helps them innovate faster, modernise their technology landscape, and achieve tangible business value. We remain focused on strengthening our partnerships and delivering excellence at every stage of the client journey.”
As businesses continue to invest in innovation and technology-driven growth, Wipro remains focused on delivering trusted expertise, industry-led solutions, and exceptional client experiences. The Whitelane recognition further strengthens Wipro's position in the Swiss market, where the company has consistently maintained high client satisfaction levels over the past three years.
