Wipro Positioned as 'Major Contender & Star Performer' in Everest Group Revenue Cycle Management (RCM) Operations PEAK Matrix® Assessment 2022

Everest Group presented a detailed analysis of 31 RCM operations service providers that includes:

• A relative positioning of the providers on Everest Group’s PEAK Matrix® for RCM Operations
• An analysis of the providers’ capabilities and market shares
• Everest Group’s analysis of the providers’ strengths and limitations

“The path of recovery from the pandemic saw healthcare providers dealing with newer challenges, such as the talent shortage and exacerbated financial and inflationary burden,” said Ankur Verma, Practice Director at Everest Group. “Wipro converted these challenges into opportunities by increasing headcount at existing delivery locations, expanding its onshore and offshore delivery footprint and, thereby, growing wallet share with existing clients. Significant ramping up of operations, risk-sharing commercial constructs, and a deep focus on mid-revenue cycle have positioned Wipro as a Major Contender and Star Performer on Everest Group’s Revenue Cycle Management (RCM) Operations PEAK Matrix® Assessment 2022.”

Everest Group has called out a few of Wipro’s key strengths:

• Wipro has developed a comprehensive suite for RCM services and in 2021, Wipro significantly scaled up its operations with new delivery centers supporting RCM services and increased headcount in existing centers. With this ramp up, Wipro has deepened its onshore and offshore delivery footprint and can provide flexibility in its shoring mix.
  
• Wipro leverages its in-house AI and analytics capabilities and its deep penetration in the payer market to create positive synergies in the payer-provider space for efficient claims management. Along with the organic delivery capabilities, Wipro significantly leverages partnerships in areas such as analytics, automation, and process excellence.
  
• Wipro, with its guaranteed risk-sharing outcome-based commercial constructs, provides clients higher accountability throughout the entire spectrum of services. 
• With its deep focus on the mid-revenue cycle, Wipro is investing in its talent pool and AI-powered medical coding solution to improve productivity with the human-machine combination.