Wipro was placed in the Leaders’ Quadrant in Gartner latest Magic Quadrant for Customer Service (CS) Business Process Outsourcing report. The report evaluated 17 service providers, based on the criteria of ‘Completeness of Vision’ and ‘Ability to Execute’.
The report defines the scope of Customer Service Business Process Outsourcing as the delegation of customer service business process activities to support existing and potential clients to a third-party service provider.
According to the report, “Leaders demonstrate market-defining vision and the ability to execute that vision through CS BPO services and a cross section of vertical industries. Leaders have strong investments in digital service offerings, work from anywhere solutions and CX innovation. They have a superior understanding of client needs and current market conditions, and they are actively building competencies in the CS BPO market across multiple regions. The CS BPO service providers in this quadrant generally also have strong global and regional service delivery operations and deep technology to leverage.”
We believe that our investments in developing intellectual property across products, platforms and frameworks, and early deployment of technologies that supports hyper-automation and industrialization of service delivery have contributed significantly to Wipro’s positioning in the Leader’s quadrant.
Gartner, Magic Quadrant for Customer Service BPO, Deborah Alvord, Kathy Ross, Mark Dauigoy, Uma Challa, 28 March 2022
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