Wipro Positioned as a ''Major Contender & a Star Performer" in Everest Group Multi-Process Human Resources Outsourcing (MPHRO) Services PEAK Matrix® Assessment 2023

In this report, Everest Group analyzed the global Multi-Process Human Resources Outsourcing (MPHRO) provider landscape and its impact on the MPHRO market, including provider capability assessment and Star Performer analysis.

Analyst Quote: Wipro:

“Wipro's cohesive 'One-Wipro' approach has put it in a strategically favorable position to cater to its clients more meaningfully. Backed by strategic acquisitions and partnerships, RPA advancements, and multi-language machine translation, Wipro demonstrates great competence as a solution provider. Its expansive global footprint, coupled with a commitment to service delivery metrics and flexibility, has created a compelling value proposition for clients. Wipro's acquisition of an SAP consulting firm, along with investments in its proprietary EX platform, HR Digital Hub, and strengthening its employee care services, have also contributed to its positioning as a Major Contender and a Star Performer on Everest Group's MPHRO PEAK Matrix® Assessment 2023.” stated Priyanka Mitra, Vice President at Everest Group.”

Everest Group has called out the below points as Wipro’s key strengths:

• Wipro, an HR services provider with headquarters in India, is a Major Contender on the MPHRO PEAK Matrix®. Buyers looking for multi-tower deals that combine FAO/ITO/PO with HRO may find its offerings appealing.
• It adopts a unified One-Wipro approach for all its BPS (Business Process Services) and IT engagements, placing a
• strong emphasis on client accounts rather than employing a siloed, vertical, or function-specific approach. This allows Wipro to have a seamless collaboration across domains and ensures a holistic understanding of client needs Wipro has an aggressive cost savings approach which is complemented by:

1.Substantial enhancement of service capabilities through the acquisition of Alight's back-office operations in India
2.Its investments in RPA, AI, proprietary hyper-automation solutions, and multi-language machine translation

• Its extensive delivery footprint enables the provider to effectively serve a wide range of geographies including North America, Europe, Middle East, Africa, and Asia Pacific
• Wipro excels in adhering to SLAs and SOPs, as also highlighted by referenced buyers. It demonstrates flexibility and maintains continuous client engagement.
• It has strengthened its employee care services and has invested in its proprietary EX platform, HR Digital Hub, for employee self-service solutions to enhance the experience.
• Wipro is committed to a platform-agnostic approach to offer its clients HR services on multiple HCMs and is making continuous efforts to deepen its expertise on different platforms. Its recent acquisition of Rizing, and SAP consulting firm, is a strategic investment that aligns with its overarching goals.
• Referenced clients have highlighted Wipro’s relationship management ability, leadership capability, and flexibility as its key strengths.