Wipro helped UK's Bristol Water transition its managed IT services in 3 months. The outcome was a 27% percent jump in First Time Fix (FTF)
The year 2015 was an important one for the UK water industry. The long tendering phase came to an end and the industry moved into the sixth Asset Management Phase (AMP6), paving the way for contracts worth billions of pounds. As the contracts get signed, the most significant challenge for the industry will be to reduce operational expenditure, billing rates and offer top-notch services at fair prices.
Bristol Water is one of the 10 regulated water-only companies in England and Wales. It has been a provider of drinking water for over 1 70 years with commendable quality of service to a population that now covers 1 .2 million people across 2,400 square km. Bristol Water's operations include extraction, treatment and `distribution of water to homes, businesses and other premises. More than 70% of the water it supplies is delivered to domestic customers and 50% of these are metered.
With its contract for IT services coming to an end with an existing partner, Bristol Water needed a new provider for managed IT services. The primary goals were to improve the quality of service, reduce costs and have a strong IT partner to address the challenges of business plan. The IT partner would own the infrastructure roadmap, support overall IT strategy and underpin strategic challenges such as Retail Separation.
Wipro adopted a unique rapid transition methodology with minimal business disruption. A phased approach for deliverables with toll gate reviews at each stage was implemented. Wipro worked closely with Bristol Water to understand their IT requirements. Wipro performed data center migration of the client’s IT infrastructure end-to-end, which included server migration, application migration and ERP.
The solution components included: