November | 2020
Client
Global leader in energy networks, renewable energy and retail customer solutions.
Business objectives
Our client was confronted with a massive business transformation - driven by empowered customers demanding better service and the advent of clean energy-led market landscape. As a result, they grappled with a complex, renewable energy ecosystem and the need for robust digital processes and systems.
Achieving these objectives required evolved business capabilities, which could only be made possible by streamlining the client’s IT landscape and aligning it with the lean, reuse, and consolidation principles. The resulting pressure to enhance the IT portfolio and make it future-proof led to Wipro engaging in an IT Portfolio assessment, supported by its proprietary toolkit.
How Wipro delivered client success
Wipro identified significant potential for improvement and optimization in the client’s application landscape. We conducted focused 360° assessments for several business units, to review the application portfolio, identify cost optimization and architectural and IT performance improvement areas. These assessments had client board-level visibility and were actively supported by the client’s top management.
Critical features of the 360° assessment:
The impact: The first wave of recommendations has already generated savings of over € 2.5 Million per annum, projected to grow exponentially with the rollout of more recommendations. A subset of crucial initiatives planned include:
Energy and Utility companies rely on their ETRM applications 24x7. With changes in the business, competitive and regulatory environments, ETRM application users have begun to demand, on average, three to six monthly enhancements.
The need for Energy Trading and Risk Management (ETRM) applications has seen immense growth throughout the IT boom. Initially these applications were very rudimentary, handling physical commodity deal capture and limited in terms of lack of mid and back ofce processing capabilities.
A Water Utility customer service unit deals with two types of customer enquiries and service requests. The first type relates to the retail side of business, covering billing, charges, metering and typically involve revenue and payment matters
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© 2021 Wipro Limited |
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