Water and wastewater utility company serving millions of customers
In the competitive drinking water supply market for large business customers, our client’s Wholesale Market Services (WMS) function supplies to Retailers who service their large customers. The effectiveness of this WMS-retailer interface is the key to operational success in a competitive market. As a result, WMS recognized the need to transform its main engagement channel with retailers, to achieve the following objectives:
The key to achieving these objectives was the redesigning of user experience, workflows, and data integration.
How Wipro delivered client success
Speedy delivery of a fit-for-purpose solution required a design-led approach backed by in-depth knowledge of the business domain, digital experience skills, and cloud architecture expertise, with accelerated delivery and deployment driven by Agile and DevOps capabilities. Wipro deployed a multidisciplinary team to set the project in motion.
The WMS Digital Self-service Portal - deployed using the Sitecore content management platform and deployed on Microsoft Azure - transformed the wholesale and retail interface by: