Water Utilities

Around 2 decades of Matchless Global Industry Expertise

Our Expertise

Address a broad range of water and wastewater operations—from IT delivery and support to Business Process Services

“Wipro’s dedicated business unit for Water and Wastewater Services addresses the major challenges faced by the industry. Our comprehensive service portfolio makes Wipro the ideal partner for Water & Waste Water Utilities that want to build digital and innovative capabilities and deploy outstanding solutions for business transformation, customer care, smart metering, field mobility, predictive maintenance, regulatory compliance, Treatment plan optimisation, prevention of pollution incidents, predict sewer flooding, detect leaks and monitor water quality. We use our deep domain expertise acquired from engagements across 17 years and 4 continents, involving clients with a total of 154 million customers worldwide, to deliver against the exacting demands of industry leaders.

Our Success Stories

Utilities

Water Utility Replaces Legacy OS, Moves to Cloud-Based Server

Thames Water migrates AD infrastructure to new operating system, bringing down annual operating expenditure by £70,000

Utilities

In ‘Search’ of Excellence

Wipro helped Wessex Water automate its search orders and improve team productivity with a fully integrated, scalable platform

Utilities

Transforming Bill Collections and Recovery

Wipro helped Thames Water transform their credit & collections management system

Utilities

Progressive Metering: A Utility’s Strategic Move into Predictive Planning

Wipro helped Thames Water install 40,000 smart meters in London area in 6 months by building a secure and sustainable path for affordable water supply via a Fixed network Integration solution

What we Think

Utilities

Transformation on Tap

A Water Utility customer service unit deals with two types of customer enquiries and service requests. The first type relates to the retail side of business, covering billing, charges, metering and typically involve revenue and payment matters

Data, Analytics & AI

The smarter water utility

The acute need to become an insights-driven enterprise

Utilities

Situational Analytics

The marketplace is currently abuzz with reports of Utilities initiating digital transformations and of service providers drawing up digital roadmaps and offerings. Most of these changes are geared towards the customer end of the Utilities business the retail segment, primarily in the form of establishing Web and mobility front ends and setting up a social footprint. Process automation, digital device integration and usage of advanced analytics are what Distribution Utilities are moving towards. However, there is need and scope for a more pervasive and deeper digital engagement at the distribution level.

Data, Analytics & AI

Water Insights using Wipro’s Data Discovery Platform

An integrated and AI-enabled proposition for all requirements across water distribution stages for clean and wastewater businesses.

Solutions

Asset Operations Real Time Analytics

Prevent service disruption

Event Management & Situational Intelligence

Confident decision-making with data

Augmented Reality based Field Mobility

Accurate, safe and efficient task management

Safewater CRM & Billing

CRM for differentiated service

CIS-as-a-Service

Hit the sweet spot with customer experience

Wipro’s Smart Water Solution

The water industry faces intense pressure to deliver better efficiency and quality. Challenges such as ageing infrastructure, water leakage as well as external factors like changing regulations, make it crucial for the industry as a whole, to build resilience and deliver better outcomes.

Energy Optimization & Recovery

Control energy costs, drive savings

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Water Utilities

Our Expertise

Our Success Stories

Water Utility Replaces Legacy OS, Moves to Cloud-Based Server

In ‘Search’ of Excellence

Transforming Bill Collections and Recovery

Progressive Metering: A Utility’s Strategic Move into Predictive Planning

What we Think

Transformation on Tap

The smarter water utility

Situational Analytics

Water Insights using Wipro’s Data Discovery Platform

Solutions

Asset Operations Real Time Analytics

Event Management & Situational Intelligence

Augmented Reality based Field Mobility

Safewater CRM & Billing

CIS-as-a-Service

Wipro’s Smart Water Solution

Energy Optimization & Recovery