South East Water is a metropolitan water utility that delivers water, sewerage and recycled water services to more than 1.8 million people in southeast Melbourne. Each year the utility provides 142 billion liters of drinking water and collects and treats more than 136 billion liters of wastewater. From its water recycling plants, they produce around 2.8 billion liters of recycled water used for residences, businesses, agriculture and open spaces.
As part of its digital journey, South East Water wanted to build a digital information platform utilizing the Internet of Things (IoT), Operational Data Store (ODS) and leverage advanced analytics capabilities to transform its current business processes.
South East Water’s digital information platform journey started with digital meters. With 41,000 digital meters already installed across its network, the removal of legacy analog meters continues, reducing cost-to-serve by adopting IoT and analytics to build a low-cost and highly scalable digital metering solution. In addition, South East Water is a proven industry leader in innovative digital meter data gathering technologies. Its award-winning research and development team has developed, manufactured and tested several at-scale digital products that make sense of the information produced by digital meters. Marketed across Africa, the Middle East and India (ANZ) region by its subsidiary Iota, this solution provides South East Water with a commercialized, separate, non-regulated revenue source.
For this project, South East Water selected Microsoft Azure as its strategic cloud service partner. Microsoft endorsed Wipro, a service partner in the ANZ region, for this digital transition. Wipro’s solution included accelerators across different domain and technology areas to future-proof the architecture and a pilot for fit-to-purpose systems to operationalize digital water metering.
The team deployed the following capabilities in 24 months:
For South East Water, the solution is prolonging asset life, minimizing emergency maintenance costs and reducing after-hours charges as issues are tackled proactively rather than reactively. The benefits for South East Water customers have been impactful. The customer experience for those with a digital meter has been positive. The utility can now provide customers with near real-time notifications about a potential leak, and they can access granular consumption data through their mySouthEastWater online portal.