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< Utilities

Utilities Consulting

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Utilities Consulting

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The energy industry is at a strategic crossroad. As the world moves towards a carbon-neutral economy, utility companies are at the forefront of this change. Sustainability is now a core element of the business strategy closely watched by shareholders, demanded by customers and regulated by legislators.

At the same time, energy networks are becoming more complex, decentralized, unpredictable and interconnected. Utility companies must navigate disruptive challenges like rising fuel prices, a volatile global geo-political environment, extreme weather events and the global pandemic that continues to impact the market. And the lines between the energy, utility, mobility and technology industries continue to blur. Strong competitors from adjacent industries are taking bold steps into areas traditionally dominated by utility companies.

As a pioneer of utility consulting services, Wipro has been helping utility companies master the ever-increasing complexity of the energy world for over 20 years. We believe that digitization is the key for utility companies to address these challenges. Wipro applies technologies that radically change traditional processes and turn products and services into data-driven, highly-connected solutions that help utility companies monetize their technology investments through significant efficiency gains and capitalize on new business models. We help our clients offer industry-leading customer experiences while simultaneously achieving significant reductions in Cost-to-Acquire and Cost-to-Serve.

Wipro offers solutions with unprecedented scale and depth. Our full range of services includes consulting, business transformation, application solutions and cloud transformation, all based on deep domain and technology skills. And Wipro has a global presence with utility experience across many geographies. 

Together with our extensive partner network, our mix of business solutions and technologies include:

  • Customer Information Systems (CIS)-as-a-Service
  • Managed services for retail operations
  • Distributed energy management
  • Sustainability assessment
  • Carbon tracking and reporting
  • Digital enterprise asset management
  • Field force management and analytics
  • Geographical information systems 

These solutions enable utility companies to digitize their businesses and ‘Smart-ify’ their grids to become more sustainable and active participants in the energy ecosystem.

Our Success Stories

A 360° assessment of vitals to drive optimization and improve IT portfolio performance

Our client was confronted with a massive business transformation - driven by empowered customers demanding better service and the advent of clean energy-led market landscape

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Customer insights elevate end-customer experience and improve business outcomes

Our client set out to achieve multiple high-priority objectives concurrently: Improve customer satisfaction performance relative to its peers in national surveys.

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Shaping Technology Roadmap for a Utilities Contact Center

While digitization of customer contact centers is a priority for most utilities, developing a contextual roadmap that delivers real business outcomes and maximizes the return on investment (ROI) from existing assets is critical.

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Wipro simplifies management of complex market data flows for leading energy retailer

Wipro started with a discovery phase that identified the current and future priorities of business stakeholders and analyzed the existing messaging architecture.

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