Cloud adoption in the telecommunications industry has accelerated due to the growing need for business agility, cost reduction and the opportunity to reposition for new services and markets. But many organizations in other industries that adopted the cloud failed to achieve desired benefits mainly due to the people and organization-related challenges. A successful cloud implementation requires more than just technology; it requires the adoption of new ways of working, adding different capabilities and cultural shifts.
Communication Service Providers (CSPs) are large organizations with entrenched culture, structures and long-standing skills. Such environments can prohibit achieving agile operations and ultimately a successful cloud adoption. How can CSPs address these issues to become a cloud-ready organization? The answer lies in understanding and proactively managing people, processes and cultural requirements. CSPs beginning a cloud adoption should start the process by addressing these blockers up front.
Start with Questions to Evaluate Cloud Adoption Readiness
Cloud migration programs can be overwhelming for the technology and project teams to manage. A program can include one or more significant technological changes for the organization such as different ways to harness data, infrastructure services, on-demand software applications, machine learning and smart development. From a people and process perspective, these changes are complex, impacting people across the organization in different ways. There may be role changes, requirements for new skills and compliance and security policy changes that could impact the entire organization. To manage all this change successfully, it is essential to shift the employee mindset and organizational culture toward agile principles. This is the most challenging aspect of the technology transformation.
From the outset, CSPs should ensure proper alignment with the program objectives. The questions below can help assess cloud adoption maturity from a people perspective and identify what to add or amend as needed for success:
- Is the cloud strategy aligned to business goals and outcomes?
- How does the future organization look?
- How will the operating model be different with processes, systems, and revised structures and teams?
- What aspects of the organizational culture may impede or support the new operating model and the ways of working?
- Does the leadership have the commitment and skills to lead the teams through these changes?
- What skills, capabilities, behaviors, and attitudes will different team members require to be effective?
A Shared Vision at the Core
A critical aspect of the people-focused strategy for transformation success is to share and constantly communicate the change vision. To drive changes across the organization, program objectives must be understood. This is an important enabler for business transformation and individuals’ growth and development. Employees should see that any new skills required will enable them to thrive in a global environment that demands greater agility, speed and improved customer orientation. By focusing on people, and organizational readiness and capabilities to operate effectively in a cloud-enabled environment, CSPs can monitor the changes required to develop and implement tailored strategies and adjust accordingly.
Wipro helps clients succeed with business and cloud transformation journeys by applying Organizational Change Management (OCM) principles and best practices to guide leaders and teams. These principles build the commitment, engagement and capabilities that are necessary to become a cloud-ready organization. Putting the shared vision at the center of the cloud transformation program unites technology, process, business and people perspectives. CSPs can refer to the guiding principles to drive the required changes successfully, as depicted below: