September | 2019
Client Background
Challenges
As Australia’s largest water services provider, the client wanted to change its 30-year-old billing platform and consolidate its customer view to increase operational efficiency and enable cost-effective delivery of services.
In addition, there was a need to improve response to market and regulatory changes using a flexible platform and a simplified application landscape. Adding to the challenges that had to be addressed was the vulnerability to operational risks due to a decline in team numbers (for business and IT support) as a consequence of employees being on the verge of retirement and rising costs due to customization.
Solution
Wipro created a customer experience transformation program to provide a 360-degree view of the customer while retaining a property-centric financial and service view.
Field services, that were a mix of third-party contractors and in-house agents, were integrated to reduce operational risk.
The overall solution consisted of the following:
Business impact
The interventions created by Wipro helped deliver:
Wipro takes pride in the fact that the solution across multiple project phases for the client made this one of the world’s largest integrations between SAP ISU, CRM and RE-FX. - Sundararaman Sankaranarayanan SAP Digital Innovation Group Head, Wipro Limited.
Whenever you read the words ‘Hollywood’ and ‘Security’ in the same sentence, your mind probably wanders of in the direction of movies likeDie Hard 4.0 or Swordfish where uber-cool and suave hackers like Hugh Jackman trying to hack $9.5 Billion off the government from a computer with seven screens.
The recent increase in the frequency and impact of cyber-attacks have kept Critical Infrastructure companies on their toes.
Security monitoring has always been critical to protecting IT ecosystems but with the rise in IoT-enabled devices and connected systems, the fear of cyberattacks has grown exponentially.
© 2021 Wipro Limited |
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© 2021 Wipro Limited |
Pharmaceutical & Life Sciences