Client
A utility company serving millions of customers with gas and electricity.
Business objectives
The client operates in a highly regulated environment where ensuring worker safety through skills and competency management are critical operational priorities. They were manually managing these competency requirements.
The Canadian Gas Association (CGA) introduced new regulatory guidelines that included managing ‘observed competency’. This was in addition to the existing requirement to manage worker skills and competency.
How Wipro delivered Client Success
Wipro leveraged its consulting capabilities in Skill and Competency Management, and its deep understanding of the client’s IT ecosystem to select a suitable solution, with all the features needed to comply with CGA’s regulations. The overall approach followed is summarized below.
Benefits delivered:
Following are the key benefits delivered as part of the engagement.
Energy and Utility companies rely on their ETRM applications 24x7. With changes in the business, competitive and regulatory environments, ETRM application users have begun to demand, on average, three to six monthly enhancements.
The need for Energy Trading and Risk Management (ETRM) applications has seen immense growth throughout the IT boom. Initially these applications were very rudimentary, handling physical commodity deal capture and limited in terms of lack of mid and back ofce processing capabilities.
A Water Utility customer service unit deals with two types of customer enquiries and service requests. The first type relates to the retail side of business, covering billing, charges, metering and typically involve revenue and payment matters
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© 2022 Wipro Limited |
Pharmaceutical & Life Sciences