November | 2020
Client
One of Australia’s largest utility corporations - delivering a variety of water, waste water, and recycled water services to millions of customers.
Business objectives
Our client provides critical ancillary services to enable real estate transactions within its territory. There are multiple products accessed by designated property agents and link brokers for the property in question before the transaction can be closed. These include sewer diagrams, conveyancing certificates (outstanding dues on the property), and confirmation letters for properties close to utility pipes, special meter reading, and others. The ancillary services are an important revenue stream for our client, with an influx of 11,000 applications processed daily.
The applications supporting these processes had reached the end of their life and were due for replacement. They were also rife with security vulnerabilities and operational risks. Furthermore, their lack of scalability hindered future business growth.
To resolve this, we worked with the client to develop a new suite of solutions that would effectively replace the ‘aging’ platforms, enhance capabilities, and offer an improved user experience.
How Wipro delivered client success
Wipro developed the new solution around the client’s preferred technology platform - the SAP stack. With the design and development phases completed, the project is now scheduled for deployment. Here is a list of the critical solution components/features:
The impact:
Energy and Utility companies rely on their ETRM applications 24x7. With changes in the business, competitive and regulatory environments, ETRM application users have begun to demand, on average, three to six monthly enhancements.
The need for Energy Trading and Risk Management (ETRM) applications has seen immense growth throughout the IT boom. Initially these applications were very rudimentary, handling physical commodity deal capture and limited in terms of lack of mid and back ofce processing capabilities.
A Water Utility customer service unit deals with two types of customer enquiries and service requests. The first type relates to the retail side of business, covering billing, charges, metering and typically involve revenue and payment matters
© 2021 Wipro Limited |
|
© 2021 Wipro Limited |
Digital Operations and Platforms
Engineering, Construction & Operations
Pharmaceutical & Life Sciences