Analyst’s Rating 

Wipro is a leader in Digital business services, and our strategy is to realize the digital-first approach through the pillars of business transformation, modernization, connected intelligence, and trust underpinned by a design-led human-centric approach to transformation, talent strategy, high-performance engineering, and IP/Platforms/Open innovations.

Wipro brings a unique blend of Experience Led (through our subsidiary firms – DesignIt and Cooper), Domain Led (through Wipro’s proven deep domain expertise in various verticals), and Technology Led (through Pega’s technology capabilities, Wipro’s proven expertise using Pega and our long-standing strategic partnership) digital transformation for our clients at Global Scale.

Key Solutions

Experience of the future

Embrace tomorrow's possibilities today with "Experiences of the Future". Enable impactful conversational experiences across channels by embedding agentic automation directly into complex processes helping organisations in their path to becoming true autonomous enterprises. Our solution help identify and execute the optimal Pega workflow to guide Agentic AI through requested tasks seamlessly. This enables exceptional customer service, improved employee productivity, and end-to-end automation while eliminating the pitfalls of poor and unpredictable agent performance.

Claims STP

Wipro’s Claims Straight Through Processing solution is a non-intrusive solution with an ability to integrate into the existing warranty solutions. A SaaS based solution built on Pega cloud platform provides business users an ability to define simple to very complex warranty claims validation business rules, through an intuitive and guided workflow-based creation wizard. The solution provides a Claim Validation Service which takes claim details as input and returns an outcome(s) executing all the business rule validations applicable for the claim as defined by business user.

Financial Risk Remediation Program

Wipro’s Risk Remediation Platform built on Pega, provides a 100% configurable approach to UDA remediation. The platform allows companies to leverage existing well tested Excel-based working file templates, ensuring that operations teams have the flexibility to make changes while the system remains governed and controlled per IT standard processes. As the platform shifts development tasks from custom coding for each UDA to a completely configuration-driven automation, production runs are simplified through faster change management. With the platform in place, highly regulated institutions can rapidly move from manual processes based on email and spreadsheets to an open-architecture-based model that combines the capabilities of Pega with a extract, transform, load (ETL) component using different tools and libraries. It also enables business determined ‘maker-checker’ capability.

Digital Prescriptive Maintenance

IoT-based predictive maintenance solution to improve customer experience while increasing cross-sell and upsell with personalized offers to customers

Wipro's Digital Prescriptive Maintenance solution integrates analytics and data from real-time asset-monitoring and remote-management solutions with Pega's industry-leading Dynamic Case Management, CRM, and Decision Hub capabilities. This combined resource recommends the proper actions for asset maintenance, enabling improved asset management and collaboration and leveraging real-time asset health and performance data from an advanced IoT platform. Using this system, clients gain assistance in the periodic refresh of recommendations and can proactively prescribe the following best action for asset maintenance.

Cognitive Claims Automation

Expedite claim settlements with Wipro’s cognitive platforms and Pega 

This automated solution combines Wipro's cognitive platform with Pega for an enhanced customer experience, reduced leakage, and improved claim-settlement times. It leverages state-of-the-art Pega process orchestration and Wipro's industry-leading AI, analytics, IoT, and Blockchain solutions, driving significant cost savings and slashing processing time. 

Parole Decision Management 

Intelligent parole helps authorities make the proper decisions for a safer community 

This fully automated digital solution leverages a re-imagined process to eliminate the risk of incorrect parole decisions and provides a robust auditing capability with a 360-degree view of offenders. Structured automated checklists and intelligent forms further streamline the process to help improve the accuracy and efficiency of parole decisions and related operations. 

Wipro Integrated Parole Management System Improves Parole Operations Efficiency