Overview

Pega provides a powerful low-code platform that empowers the world’s leading enterprises to Build for Change®. Clients use Pega AI-powered decisioning and workflow automation to solve their most pressing business challenges – from personalizing engagement to automating service to streamlining operations.  

Wipro has more than 13 years of strong partnership with Pega. Wipro is a Global Elite Partner and Specialized in Financial Services, Manufacturing, and Pega platform.

Awards and Accreditations

Wipro has been awarded with the “Industry Excellence Award for Manufacturing and Transportation” by Pega in the 2024 Partner Awards. Wipro was also awarded with the "Client Innovation Award for Customer Service" in 2023. This recognition holds immense value as it aligns with Pega's GTM engagement strategy. 

PEGA’s Trust

“At Pega, we could not be prouder of our partnership with Corrections Victoria and WIPRO. This is a transformational project and persistence, and patience have resulted in one of the best-Case Management solutions I have ever seen.”  Luke McCormack former Regional Vice President - Pega APAC”

Analyst’s Rating 

Wipro is a leader in Digital business services, and our strategy is to realize the digital-first approach through the pillars of business transformation, modernization, connected intelligence, and trust underpinned by a design-led human-centric approach to transformation, talent strategy, high-performance engineering, and IP/Platforms/Open innovations.

Wipro brings a unique blend of Experience Led (through our subsidiary firms – DesignIt and Cooper), Domain Led (through Wipro’s proven deep domain expertise in various verticals), and Technology Led (through Pega’s technology capabilities, Wipro’s proven expertise using Pega and our long-standing strategic partnership) digital transformation for our clients at Global Scale.

Key Solutions

Experience of the future

Embrace tomorrow's possibilities today with "Experiences of the Future". Enable impactful conversational experiences across channels by embedding agentic automation directly into complex processes helping organisations in their path to becoming true autonomous enterprises. Our solution help identify and execute the optimal Pega workflow to guide Agentic AI through requested tasks seamlessly. This enables exceptional customer service, improved employee productivity, and end-to-end automation while eliminating the pitfalls of poor and unpredictable agent performance.

Claims STP

Wipro’s Claims Straight Through Processing solution is a non-intrusive solution with an ability to integrate into the existing warranty solutions. A SaaS based solution built on Pega cloud platform provides business users an ability to define simple to very complex warranty claims validation business rules, through an intuitive and guided workflow-based creation wizard. The solution provides a Claim Validation Service which takes claim details as input and returns an outcome(s) executing all the business rule validations applicable for the claim as defined by business user.

Financial Risk Remediation Program

Wipro’s Risk Remediation Platform built on Pega, provides a 100% configurable approach to UDA remediation. The platform allows companies to leverage existing well tested Excel-based working file templates, ensuring that operations teams have the flexibility to make changes while the system remains governed and controlled per IT standard processes. As the platform shifts development tasks from custom coding for each UDA to a completely configuration-driven automation, production runs are simplified through faster change management. With the platform in place, highly regulated institutions can rapidly move from manual processes based on email and spreadsheets to an open-architecture-based model that combines the capabilities of Pega with a extract, transform, load (ETL) component using different tools and libraries. It also enables business determined ‘maker-checker’ capability.

Digital Prescriptive Maintenance

IoT-based predictive maintenance solution to improve customer experience while increasing cross-sell and upsell with personalized offers to customers

Wipro's Digital Prescriptive Maintenance solution integrates analytics and data from real-time asset-monitoring and remote-management solutions with Pega's industry-leading Dynamic Case Management, CRM, and Decision Hub capabilities. This combined resource recommends the proper actions for asset maintenance, enabling improved asset management and collaboration and leveraging real-time asset health and performance data from an advanced IoT platform. Using this system, clients gain assistance in the periodic refresh of recommendations and can proactively prescribe the following best action for asset maintenance.

Cognitive Claims Automation

Expedite claim settlements with Wipro’s cognitive platforms and Pega 

This automated solution combines Wipro's cognitive platform with Pega for an enhanced customer experience, reduced leakage, and improved claim-settlement times. It leverages state-of-the-art Pega process orchestration and Wipro's industry-leading AI, analytics, IoT, and Blockchain solutions, driving significant cost savings and slashing processing time. 

Parole Decision Management 

Intelligent parole helps authorities make the proper decisions for a safer community 

This fully automated digital solution leverages a re-imagined process to eliminate the risk of incorrect parole decisions and provides a robust auditing capability with a 360-degree view of offenders. Structured automated checklists and intelligent forms further streamline the process to help improve the accuracy and efficiency of parole decisions and related operations. 

Wipro Integrated Parole Management System Improves Parole Operations Efficiency

 Case Studies

Remote Services – Pickup Delivery

Customers of this Detroit automaker had trouble visiting dealers for minor repairs, so brand loyalty and customer satisfaction were low.

Experience Transformation – Test drive scheduling

This US automaker needed a system to let potential customers in Europe book a test drive, but their dealer experiences were disjointed, which led to inconsistent customer experiences.

Driving operations through AI predictions & insights

This customer is a government entity charged with administering and maintaining infrastructure and roads for every city, town, and village in a Middle Eastern country.


National Water Management System

Our customer was a government-owned corporation responsible for meeting the water needs of an entire province, operating its river systems and dams, and supplying bulk water to a city of over 5 million people.


End to end support for Pega applications

This customer, a global managed healthcare and insurance company, needed global 24/7 support and maintenance for four critical applications on Pega.


AI driven business systems support

Our customer is one of the world’s largest offshore drilling companies. It has diverse rig fleets that meet a range of customer needs, but it lacked a way to track and monitor tickets and cases across its lines of business. HR needed to enable tracking and monitoring for tickets raised by employees.

B2B Next Best Offer Platform

Our customer, a huge US mobile services provider, achieve revenue and profitability goals so it adopted a strategy of improving the experience that they offer business customers.

 Solutions

Digital Experience Platform (DXP) Service

Impact decisions across domains


Network Deployment Tools | Automated Network Deployment

Automate network deployment for seamless roll out, upgrade and decommissioning

Robotic Process Automation (RPA) | Wipro Intelligent Process Automation Solutions

Leverage AI-driven decisions to dramatically elevate business performance Automated solutions for contextual insights and superior customer value

Business Process Management System | Business Rules Management System

Expedite Pega deployment and upgrades to meet business goals

Cognitive Platform | Cognitive Claims Automation

Enable smarter, faster and more efficient claims processing

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