Client background

Client: US-based consumer products giant

Industry: Consumer goods

Products/Services: Household, health care, personal care

Scope of Operations: Worldwide

Challenge 

The client’s IT environment faced several challenges at the systemic level. Increased SaaS & Cloud necessitated better access to internet. The bandwidth with two global MPLS WAN circuits were both costly and difficult to manage. Rolling out the Quality of Service (QoS) changes consumed a lot of time and effort. The back-up circuits were also underutilized. In addition to this, it limited visibility and control of application traffic transmitted over WAN. It was difficult to figure out and finalize the best-suited SDWAN solution out of the many options available in the market. 

Solution

With its experience in Program Management of large-scale projects, global logistics, and ownership, Wipro was able to provide long-term solutions to the client. We conducted a comprehensive assessment of OEM products and features. Wipro also has a dedicated COE for SDWAN with multiple OEM equipment at its disposal, which can revamp IT systems. The solution was implemented in the following phases:

• Phase 1: 
  • Provided advisory services on various SDWAN products and developed business case
  • Identified the top two options and supported proof of concept study with sample sites 
• Phase 2: 
  • Provided SDWAN as a service to customer with finalized vendor 

Business Impact

Leveraging SDWAN as a service and provision of overall tech support enabled the following benefits for the client’s business:

• More than 40% increase in bandwidth availability without additional WAN costs 
• 30% reduction in operations cost
• Business aligned on-demand changes to network
• Better reporting and chargeback mechanism for business units with enhanced view on application-wise bandwidth consumption patterns
• More accessible internet compliance with proxy service insertion that follows as the next step

“Adoption of SDWAN in the production network environment was not an easy decision. Our consulting and POC process gave confidence to the customer to roll out the SDWAN solution and reduce operational cost of WAN by almost 30%.”

“Our consultancy and advisory services platform, Insightix, helped customers decide on the right solution for SDWAN suitable for their environment. The discovery analysis has helped customers identify hidden pain areas where their money is being spent.”

“The projection for ROI (return on investment) is almost 250% for the customer after adopting SDWAN to save almost 15% of their overall cost of network for 4 years, by investing 3% in SDWAN adoption.”