Top European FMCG giant transforms their IT journey to Digital & enhance their user experience & service assurance
August | 2020
Client background
Client: Leading European FMCG firm
Industry: Food processing
Area of operation: Global
Products: Baby food, coffee, dairy products, breakfast cereals, confectionery, bottled water, ice cream, pet foods, etc.
Employees: 308,000
Revenue: CHF 91.43 billion
The Challenge
The client’s IT environment comprised over 42,000 VDI users who were using an in-house legacy platform and struggling with a mediocre user experience. User access at the corporate level was device-centric with local profiles and policies being used to access applications and data. Moreover, disparate upgrade projects for hardware, software, devices, and applications were being carried out across the organization. As a result of the fragmented and siloed IT environment, onboarding time ran up to two to four weeks. Application provisioning took one to two weeks, which also delayed user productivity and hampered the organization’s overall growth. The client was looking for a partner who could deploy Desktop-as-a-service and modernize the IT environment, without disrupting business.
Solution
Wipro stepped in as the preferred partner and delivered Desktop-as-a-service to drive a better user experience. Virtual desktop infrastructure was introduced to the customer with the deployment of Citrix XenApp to deliver apps-as-secure-mobile-service, optimized by type of device.
The main features of the Virtual Desktop Infrastructure solution implemented were:
Business Impact
When enterprise leaders see how technology can help them reach business goals, IT and the CIO can regain the stature of a strategic enabler.
This paper provides a “how to” guide on transitions, and presents a three-way framework that enterprises can adopt to ensure a smooth transition of services providers
The hyper-connected nature of the digital world is delivering computing that creates incredible new opportunities
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© 2021 Wipro Limited |
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