Service Integration and

Management

Service Management Simplified

Help IT proactively manage and support applications and infrastructure delivered by multiple providers

Wipro’s Service Integration and Management (SIAM) solution tracks and reports end user issues, allowing IT to proactively support the enterprise for Incident Management, Change Management, Problem Management, Service Level Management, Release Management, Knowledge Management, Asset Management and CMDB. SIAM comprises a host of service management tools such as ServiceNow and BMC Remedy along with governance, which is especially useful to manage tickets spread across multiple suppliers.