Transforming operations and customer experience with IoT-driven asset management

Retailers are increasingly adopting IoT to enable seamless store operations, centralized monitoring, and proactive maintenance of assets, thereby improving customer loyalty, operational performance, and in-store experience. The Wipro Smart i-Connect (WSiC^™) is a comprehensive platform that helps retailers better manage their assets to improve store operations and monitoring to enhance the customer experience. The platform helps to build use case-specific applications, integrate with devices/gateways and existing enterprise systems, and configure/customize the platform to the business needs. It remotely monitors and manages retail OT assets, such as vending machines, IP cameras, door contact sensors, fire alarm systems, and refrigerators to prevent critical assets from malfunctioning, ensure optimal asset health, and avoid any breakdown. Monitoring IT assets, such as POS/display systems, digital signage, Wi-Fi access points, and workstations, is also critical to ensuring smooth retail operations.

The platform application tracks and reacts in real time to help retailers improve asset performance and management by letting retailers know any asset’s whereabouts, how it is performing, and when it needs servicing. The solution helps reduce operational costs and improve asset lifecycle.