Digitized, touchless, emergency response for COVID-19
The COVID-19 pandemic has fundamentally changed life and the global economy. While some countries continue to grapple with the first wave, others are dealing with a deadlier second wave. The pandemic has affected nearly every country and its industries – resulting in far-reaching social and economic impact. It has forced businesses and their employees to quickly adapt to the new normal – a mix of remote and physical presence, based on business’ needs.
Wipro’s Health COV-ER solution addresses different themes based on users, their challenges, and associated safety measures. The following features are shared across all themes:
- Health declaration
- Social distancing
- Face mask alert
- Occupancy monitoring
- Virtual queue management
- Slot booking
- Chatbots to enable live chat for pandemic-related policies and concerns
The solution is cloud-based and available on Azure and AWS. It is offered as an integrated workflow customized to each industry, according to its processes and challenges.
Wipro’s Smart i-connect based Health COV-ER offers the following themes, modules, and technology drivers:
- ‘Back to Workplace’ for enterprises and plants
- 'Shop With Safety’ for retail and bank branches
- ‘Back to Hotel’ for hotels and restaurants
- ‘Normalcy with Safety’ for airports and airline companies
- ‘Back to Campus’ for schools and universities
- ‘City Management’ for cities and citizens
- ‘Emergency Response’ for hospitals
The ‘Back to Workplace’ for workplaces includes health assessment, mobile Bluetooth low energy (BLE) & band based social distancing, contact tracing, and seat booking. It integrates with the thermal scanning and access control system.
The ‘Back to Workplace’ for plants includes BLE band/card for social distancing & contact tracing, rostering, and scheduling. It also works without mobiles. Contract worker management is a separate module designed to help contractors ensure a smooth workflow.
The ‘Shop with Safety’ for retail stores and bank branches with customer walk-in focuses on employees returning to work. It also includes occupancy-based control process, occupancy and queue management, and slot booking for customers.
The ‘Back to Hotel’ for hotels & restaurants features checkout linked housekeeping and sanitization, BLE band based social distancing for customers and staff, and healthy hotel dashboards for administration.
‘Normalcy with Safety’ for airports, malls, public places, and large campuses encompasses employees, passengers, and customers. It includes BLE social distancing and sanitization scheduling. It helps improve passenger experience and connect with virtual queue management, for safety, security, and social distancing.
‘Back to Campus’ for schools and universities theme includes student and teacher health assessment, slot booking for laboratories and libraries, heat map and social distancing for crowd monitoring, and safety and hygiene monitoring inside campuses.
‘City and Hospitals’ includes citizen connect, trusted communication, health check, displaying nearby health facilities, hospital asset tracking, and inventory management.
A ready-to-deploy cloud-based solution along with Wipro Smart i-Connect™, an IoT platform, for device integration to acquire data and enable monitoring and management.