Client background
Challenge
The client was growing at a rapid rate due to multiple acquisitions across the globe, resulting in manual and siloed processes. The company was looking to automate and consolidate its infrastructure and processes to overcome operational challenges - such as poor resolution time, resulting from a large IT landscape and extensive manual intervention.
The challenges included:
Solution
Wipro leveraged HOLMESTM, its cognitive computing system, to automate manual activities and end-user requests such as user on-boarding, adding a user to an existing mailbox, and so on. An orchestration solution was used to create automated workflows and simplified management.
Business impact
Wipro transformed the traditional people-dependent processes of the tech company into an automated, proactive and efficient operational model. The solution helped the client embark on an automation journey, resulting in the following benefits:
Enhanced process efficiency
Rapid ticket resolution
Faster time to response
“After an in-depth understanding of the client’s objective, Wipro HOLMESTM transformed the traditional people-centric processes into an automated, proactive and efficient operational model. Wipro used its cognitive capabilities in supporting end-to-end, comprehensive infrastructure services, through enhanced process efficiency, rapid ticket resolution and faster resolution time.”
Pavan Agrawal, Vice President - IT Management Group, Wipro Ltd.
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© 2021 Wipro Limited |
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© 2021 Wipro Limited |
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