An evaluation report by ISG on Wipro’s service delivery measurement framework for managed infrastructure services
The Delivery maturity Framework (DMI), developed by Wipro, is intended to help move away from traditional service level reporting towards a client experience-driven approach. The detailed quantitative method helps implement the cause and effect concept effectively, providing a holistic bird’s eye view while also enabling a quick drill down functionality. The DMI has been aiding the transformation of Wipro’s Infrastructure Services journey from ‘Accidental Brilliance to Designed Excellence’.
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