Improve the three pillars of user experience: productivity, effectiveness and intelligence with Wipro’s LiVE Workspace™ Digital Concierge
Research indicates that majority of enterprise users are not satisfied with their corporate IT support. They expect the productivity that the unlimited uptime of consumer services like Netflix, the effectiveness provided by the seamless usability of services like Twitter and the intelligence that VPA (Virtual Private Assistant) services like Alexa and Google Home offer. Scaling the existing support services to meet requires enterprises to overhaul the operations of their service desk; by mapping of business goals into critical XLA (Experience Level Agreements) for users and breaking them into operational, tactical and strategic goals. Wipro’s LiVE Workspace™ Digital Concierge offers a suite of services such as Design & Change Office, Cognitive AI Office, Digital Concierge platform and others to help organizations transform their remote support functions, enabling users to become more productive, effective and intelligent.
Delivered using our unique DLAD (Design Led Agile Delivery Methodology), these services drastically reduce the time to value from 12-18 months in a traditional engagement to less than 12 weeks.