Digital Concierge System to enhance productivity

Eliminate loss of productive hours due to non-performing endpoints and services

Employees depend on each other for completing their assigned work. Hence a delay in one aspect of the network amplifies till the entire network is challenged. Besides non-performing endpoints, long IT service provisioning cycles and inefficient change management leading to misconfigured services are other major productivity barriers for end users.

Wipro’s Digital Concierge – Productivity Office mitigates these challenges by managing the voice of the service through continuous testing of business-critical services, managing the voice of the device by real-time monitoring of user experience and self-healing knowledge networks, and by managing the voice of the user by mapping user productivity at a personal level.

These services are delivered using our unique DLAD (Design Led Agile Delivery Methodology) that drastically reduces the time to value from 12-18 months in a traditional engagement to less than 12 weeks.

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