Digital Concierge – Global Delivery Network

Providing seamless digital concierge services across geographies and languages

While the next-generation support model requires enterprise IT to take a hard look at their existing operations and develop capabilities in DevOps, it is necessary to continue providing seamless digital concierge services to existing users across geographies and languages. Wipro’s LiVE Workspace provides a decentralized global delivery network based out of 32 locations and supports users in over 22 languages - from English to western and eastern European languages, Middle Eastern languages and those widely spoken in Asia Pacific. The global delivery network is hosted out of centers compliant with the latest security standards and is resilient to handle site level, geographic as well as pandemic disasters. Enterprises can choose from a variety of locations to get support for their services based on geographical proximity, cultural affinity and cost. The global delivery network is tied to Wipro’s Digital Concierge platform allowing for a seamless and agile service delivery.

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