Getting users to adopt a new way of working requires behavioral change, not just technological ones
While enterprises strive to meet evolving user requirements around remote support, low user adoption remains one of their biggest challenges. Because it simply isn’t enough to design and release new services, they must help users break their existing habits and adopt new ones. Many organizations fail to map their business goals to IT goals, resulting in new support models frequently falling short of expectations. Wipro’s Digital Concierge –Design & Change Office helps organizations address these concerns. It maps the customers’ business goals to different job functions, discovers the processes used by these business functions to achieve their goals, charts the journey map for these processes and highlights the key opportunity areas available for building a better support ecosystem. Delivered using our unique DLAD (Design Led Agile Delivery Methodology), these services drastically reduce the time to value from 12-18 months in a traditional engagement to less than 12 weeks.
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