Services Industries Cloud Cybersecurity Digital EngineeringNXT Holmes Geographies
Search Overlay Hamburger Icon

Service Offerings

Data, Analytics & AI
Applications
Digital Operations and Platform
Consulting
Infrastructure Services

Service Offerings

Data, Analytics & AI
Applications
Digital Operations and Platform
Consulting
Infrastructure Services

Client Themes

As a service
Big Data
Blockchain
Cyber Security & Enterprise Risk
DevOps
Enterprise Ops Transformation
Industry 4.0
Open Source
Product Lifecycle Management
Software Defined Everything

Client Themes

As a service
Big Data
Blockchain
Cyber Security & Enterprise Risk
DevOps
Enterprise Ops Transformation
Industry 4.0
Open Source
Product Lifecycle Management
Software Defined Everything
Aerospace & Defense
Automotive
Banking
Capital Markets
Communications
Consumer Electronics
Consumer Packaged Goods
Education
Engineering, Construction & Operations
Healthcare
Insurance
Medical Devices
Natural Resources
New Age Markets
New Age & Media
Network & Edge Providers
Oil & Gas
Pharmaceutical & Life Sciences
Platforms & Software Products
Industrial & Process Manufacturing
Professional Services
Public sector
Retail
Semiconductors
Travel & Transportation
Utilities
Aerospace & Defense
Automotive
Banking
Capital Markets
Communications
Consumer Electronics
Consumer Packaged Goods
Education
Engineering, Construction & Operations
Healthcare
Insurance
Medical Devices
Natural Resources
New Age Markets
New Age & Media
Network & Edge Providers
Oil & Gas
Pharmaceutical & Life Sciences
Platforms & Software Products
Industrial & Process Manufacturing
Professional Services
Public sector
Retail
Semiconductors
Travel & Transportation
Utilities
America
country usa
United States
country canada
Canada
country brazil
Brazil ( English  |   Portuguese )
country maxico
Mexico ( English  |  Spanish )
country latam
Latam
Europe ( English  |  German )
country benelux
Benelux
country nordic
Nordic
country france
France
country dach
Dach ( English  |  Deutsch )
Africa
United Kingdom & Ireland
Asia - Pacific
country
Asean
country
Korea
country
China
country
Australia
country
Japan ( English  |  Japanese )
country
Taiwan
India & Middle East
country India
India
country
Middle East
Global Site
America
country usa
United States
country canada
Canada
country brazil
Brazil ( English  |   Portuguese )
country maxico
Mexico ( English  |  Spanish )
country latam
Latam
Europe ( English  |  German )
country benelux
Benelux
country nordic
Nordic
country france
France
country dach
Dach ( English  |  Deutsch )
Africa
United Kingdom & Ireland
Asia - Pacific
country
Asean
country
Korea
country
China
country
Australia
country
Japan ( English  |  Japanese )
country
Taiwan
India & Middle East
country India
India
country
Middle East
Global Site
< Infrastructure Services

Digital Concierge – Concierge Platform

comments.png liked.png
comments.png
Services
Industries
Cloud
Cybersecurity
Digital
EngineeringNXT
Holmes
Geographies
Contact Us
About Wipro
Careers
Locations
Leadership
Investors
Innovation
News and Events
Insights
Analyst speak
Products & Platforms
Partner Ecosystem
Sustainability

Create a unified Cloud platform for concierge services

Modern enterprise users expect next generation IT support. Users now prefer text messages to calls. However, traditional contact center solutions fail to integrate with next-generation communication channels. They also do not provision for a single context for user communication to flow across channels. Lack of on-demand scalability and agility in onboarding/offboarding users are other challenges that restrict traditional IT support. Wipro’s LiVE Workspace™ provides a single Cloud based digital concierge platform that can be dynamically provisioned on the customer’s Cloud platform of choice (Azure or AWS) and integrated with the existing codec devices (VOIP phones, Cisco or Teams) to enable seamless next-gen support. The platform comprises continuous testing tools, user experience monitoring tools, etc. It allows enterprises to quickly transform their existing service desk platforms and provides users with intelligent, scalable and flexible support on Cloud.

X

popup-image