Create a unified Cloud platform for concierge services
Modern enterprise users expect next generation IT support. Users now prefer text messages to calls. However, traditional contact center solutions fail to integrate with next-generation communication channels. They also do not provision for a single context for user communication to flow across channels. Lack of on-demand scalability and agility in onboarding/offboarding users are other challenges that restrict traditional IT support. Wipro’s LiVE Workspace™ provides a single Cloud based digital concierge platform that can be dynamically provisioned on the customer’s Cloud platform of choice (Azure or AWS) and integrated with the existing codec devices (VOIP phones, Cisco or Teams) to enable seamless next-gen support. The platform comprises continuous testing tools, user experience monitoring tools, etc. It allows enterprises to quickly transform their existing service desk platforms and provides users with intelligent, scalable and flexible support on Cloud.
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