As a business leader, how can I continue to grow, increase market share and beat the competition, retain the customers, lower the cost of delivery, increase profitability and still deliver amazing experience and value to my customers, partners and employees?
The answer lies in technology and how it fuels continues innovations, positively impacting top line and bottom line for those businesses who are at the forefront of adopting the same.
Today, the CXO and other business leaders are acutely aware of changing business environment and the advent of new technologies such as Software Defined Data Center, Analytics & Big Data, Cloud, Automation, Cyber security, Artificial Intelligence (AI) / Machine Learning (ML), IoT, Social, Mobile, APIs etc. They are aware that technology can transform their businesses, help them address existing opportunities and threats, and potentially enable their organizations to deliver innovative new products and services.
Evidently, all organizations require IT tools & technologies to sustain and grow. However, they are not “Technology” companies and the business users want to simplify their IT consumption model and interaction with the IT systems.
The pertinent question is, can a business user place his IT request, describing it in his business language and get it provisioned or deployed almost instantaneously, without the intervention of IT teams?
Yes, with “Intent Driven IT” – this is possible. The architecture and systems described in this whitepaper propose a solution which organizations can use to simplify their IT system interfaces for their business users and bring in simplicity, agility, elasticity and full control at lower cost.
This whitepaper describes how Natural Language Processing (NLP) systems capture users’ requirements in their business language, Artificial Intelligence / Machine Learning (AI/ML) converts the request into appropriate IT requirements in a way understood by Hyper Automation systems – which is JSON or other markup languages and continuously learn and improve the conversion. As well, this paper describes a platform which manages the end to end process, security, integration with all other systems using APIs, and validation process to check, if the fulfillment is as per the request and update the systems or re-initiate provisioning and deployments.
With “Intent Driven IT”, without understanding nitty-gritty of IT systems, their jargons, functioning, architecture or systems status etc., a business user can simply describe his IT needs in his business language and expect it to be delivered without delay or time-consuming back and forth interaction with IT Admins and other staff, in a self-service model.
Implementation of “Intent Driven IT” architecture and system can bring in a multitude of benefits.
Learn more about these benefits and details such as architecture and systems, the adoption model, challenges and issues that you will encounter and how to address the same in this whitepaper. Download here.