Client: A top financial services company
Industry: Financial services
Area of operation: Global
Products: Asset management, servicing and administration, research and trading, financial data analytics and insurance
Employees: Over 35,000
The financial services leader faced major challenges in delivering superior end-user experience. Excessive application downtime due to hardware issues and user downtime resulting from connectivity issues led to inconsistent user experience. A highly complex architecture, application management issues across devices and lack of regular patching as part of configuration management further compounded the situation.
The client realized the need for a new IT infrastructure strategy to improve service efficiency and availability and to deliver enhanced user experience.
The client chose to partner with Wipro due to its proven offering VirtuaDesk, a complete desktop virtualization solution underpinned by Cloud architecture, to create a high-performance and cost-effective way of delivering desktop-as-a-service.
Wipro designed a highly available and scalable platform built in partnership with Dell-Nutanix and Citrix to optimize and streamline application services for 57,000 users. Some of the major highlights of the solution were:
Migration of 57,000 users to the new highly scalable platform improved service efficiency and availability and brought in superior end-user experience
Wipro stepped in as a strategic partner to help optimize and streamline application services. This helped the client reduce incidents, enhance user experience and enable 99.99% uptime.
- Seshu GV, General Manager, Cloud & Infrastructure Services, Wipro