Wipro improved the F&A process efficiency for Global Payments, a leading payments processing company, through a zero-capex transaction-based pricing model
Global Payments is a leading provider of electronic transaction processing services for merchants, Independent Sales Organizations (ISOs), financial institutions, government agencies and multi-national corporations globally. They also offer processing solutions for credit and debit cards, business-to-business purchasing cards, gift cards, electronic cheque conversions and cheque guarantee, verification and recovery.
Payments processing is a service industry offering focused on providing end-to-end payment services to streamline everything from completing sales transactions and providing merchant support to information reporting, so that businesses can run more efficiently and profitably. This complex financial offering dwells on the premise of being able to offer lowest operating costs coupled with highest service excellence and hence is an extremely competitive market.
Global Payments needed to minimize operational and Capex costs owing to competitive pressure in Brazil. On the other hand, they also wanted an F&A system that could scale to support their expansion plans. With their existing processes, they lacked KPI visibility and faced quality issues. The need of the hour was robust F&A and Payroll operations to support business and regulatory requirements in Brazil. They were also looking to extend and support front office functionalities in the future, with minimal cost increment.