Digital transformation challenges the way we manage Information Technology (IT). IT is looked as an enabler, which drives innovation, enhances competitive advantage, and reduces cost. Businesses are demanding IT to have a service-centric approach, which makes IT operating models obsolete and requires them to reinvent themselves. Cloud technology plays a key role in enabling most of current IT demands. While Cloud computing provides infrastructure and software services on a subscription model, it brings in different sets of challenges. Here we will discuss few of the nuances to leverage Cloud while managing IT systems successfully.
Cloud supports ITIL processes and brings significant optimization on every pillar. For example, enterprises need not carry an elaborate exercise on infrastructure sizing part of the planning stage. Also, we can eliminate demand management process as infrastructure is scalable on requirement without any prior planning.
Figure 1: IT4IT reference architecture.
We will cover some of the key nuances of managed service in Cloud ecosystem, which falls under ‘Request to Fulfill’ (Deploy) and ‘Detect to Correct’ (Run) from IT4IT reference architecture.
Request to Fulfill (Deploy):
Request to Fulfill (Deploy) focus on repeatability, optimization and scale. This pillar concentrates on an interactive self-serviced portal for the service catalog for repeatability and service broker for optimization and scalability.
Below are four points that one should consider while deploying cloud:
Detect to Correct (Run):
Detect to Correct (Run) phase focuses on increasing efficiency, reducing the cost, minimizing the risks and driving continuous service improvements. We will cover few of those concerning cloud.
Figure 2: A summary of the various Traditional IT Environments processes against Modern Cloud IT Environments
Wipro developed a Cloud roadmap for a global leader in digital interactive entertainment, enabling the client to shorten the time-to-market and lower costs by $4.04 million.
Wipro helped a global educational publisher achieve 30 percent cost savings through a Unified Cloud Management Platform
Wipro enhanced scalability and optimized the Cloud ecosystem cost for a leading education software provider with Salesforce CRM.
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© 2022 Wipro Limited |
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