AI driven Intelligent Contact Centers to drive next level customer experience
Traditionally, contact centers employees have been dependent on multiple solutions to get credible and accurate insights into their contact center setup. The Wipro Intelligent Contact Center solution empowers organizations with a fully operational contact center that can be accessed from virtually anywhere. Powered by AWS AI services (like CCI platform) Wipro Intelligent contact center solution can help an existing contact center setup to continue with all their daily tasks and take advantage of advance analytics. It helps agents in receiving inbound calls, making outbound ones and managing chat interactions; supervisors in monitoring and coaching agents in real time; and managers in viewing dashboards, running reports, monitoring service levels, listening to call recordings, and tracking overall contact center performance. The omni-channel Cloud-based contact center solution doesn’t require any additional configuration and provides a digital experience for users through self-help, self-heal and self-remediation of queries with the option of seamless data for better customer experience.