Wipro helps a telecommunications company increase efficiency by reducing errors hrough automation
Wipro helped UK’s leading communication infrastructure provider standardize its order management with RPA by reducing cost by £1.4 million
A UK-based telecom service provider saves USD 1.28 million annually by reducing invalid adjustments and waivers by 71%
A leading US-based health care services company refurbishes its contract lifecycle management system, leading to 100% visibility into contracts
Wipro helped a leading telecom infrastructure company in UK increase billing accuracy by 18.75%, reduce resource spend by 16%, and plug revenue leakage to the tune of 1.3 million GBP by implementing the continuous improvement Framework for pre-billing validation.
By offering innovative solutions through robotics, artificial intelligence, analytics and digitization, the industry is gearing up for the next phase of its evolution - SSC 4.0
Wipro helps a telecommunication service provider reduce backlog to a best in class 1%
Productizing the Analytics services results in faster implementation of Analytics solutions.
A report by Ovum on Wipro BPO’s capability to leverage process optimization and automation for ‘fulfilment’ in telecoms BPO, articulated through the BT engagement.
Customers want beyond 10-15% cost and performance benefits, to which we found the answer in Robotics –non-invasive software technology to quickly increase efficiencies from business processes.
Advanced analytics helps uncover hidden patterns and insights in campaigns and ensures better ROI
Technology enablement plays a crucial role in tracking customer needs that are expressed through different channels; a platform based approach will help telcos improve customer satisfaction and thereby improve revenues. It’s time for telcos to relook at Service Assurance strategy.
Wipro's NGCE Platform leverages cognitive analytics to reduce interaction costs, increase revenue per customer, improve employee productivity and enhance customer experience and loyalty.
Highlighting aspects of order fulfilment process that not only deliver an innovative and cost reducing model but also provide a progressive and de-risked approach to operations.
Highlighting aspects of Order Fulfilment process that not only deliver an innovative and cost reducing model but also provide a progressive and de-risked approach to operations.
Billing and collections. It’s not exactly a consumer’s favourite part of their relationship with their telecoms provider, but it is of course necessary.
Collections success is a function of customer retention and increased customer base. Telcos can leverage business process service providers to score on these parameters.
This paper educates network migration experts on the steps / frameworks to be followed for a successful migration.
Collections success is a function of customer retention and increased customer base. Telcos can leverage business process service providers to score on these parameters.
In both scenarios - content and advertising - it all boils down to creating fans. Once a marketer has a clear understanding of the user's persona, the entire content and advertising strategy will follow suit to create brand fans - your very own brand advocates.
The new order-to-activate strategy focuses on three underlying areas - customer experience, cost optimization and cash flow / revenue management.
Digitizing the invoice validation process helps TSP's increase efficiency, ROI and cost-effectiveness.
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