Customer Management System | Customer Management Services

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Digital Operations and Platforms

Getting it Right the First Time

Wipro helps a telecommunications company increase efficiency by reducing errors hrough automation

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Digital Operations and Platforms

Wipro BPS wins GTB Innovation Awards, 2015

Wipro BPS clinches the GTB Innovation Awards yet again this year, making it our 2nd consecutive win! Vinay Firake, VP, Global Media & Telecom, WiproBPS in an interview with GTB TV

Digital Operations and Platforms

Improving Cycle Time

Wipro helps a telecommunication company drive efficiency up through cost optimization

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Our Success Stories

Digital Operations and Platforms

A New Order with Robots

Wipro helped UK’s leading communication infrastructure provider standardize its order management with RPA by reducing cost by £1.4 million

Digital Operations and Platforms

Order Management: Telco ensures Efficiency with Flawless Execution

A UK-based telecom service provider saves USD 1.28 million annually by reducing invalid adjustments and waivers by 71%

Digital Operations and Platforms

Media Company extends Market Coverage, realizes Continuous Value

A leading US-based health care services company refurbishes its contract lifecycle management system, leading to 100% visibility into contracts

Digital Operations and Platforms

A Framework to improve Billing Accuracy

Wipro helped a leading telecom infrastructure company in UK increase billing accuracy by 18.75%, reduce resource spend by 16%, and plug revenue leakage to the tune of 1.3 million GBP by implementing the continuous improvement Framework for pre-billing validation.

Digital Operations and Platforms

Telco cuts Costs by taking Control of its Compensation Process

By offering innovative solutions through robotics, artificial intelligence, analytics and digitization, the industry is gearing up for the next phase of its evolution - SSC 4.0

Digital Operations and Platforms

Reduction on Order Backlog

Wipro helps a telecommunication service provider reduce backlog to a best in class 1%

Digital Operations and Platforms

Telco realizes Early Revenue with Automated Validation

Productizing the Analytics services results in faster implementation of Analytics solutions.

Digital Operations and Platforms

Leveraging Process Optimization and Automation for fulfillment in Telecoms BPO

A report by Ovum on Wipro BPO’s capability to leverage process optimization and automation for ‘fulfilment’ in telecoms BPO, articulated through the BT engagement.

What we Think

Digital Operations and Platforms

Brochure: Service assurance for global telecom operators

Brochure: Billing & revenue management for global telecom operators

Digital Operations and Platforms

Brochure: Communications Fulfillment Services

Wipro on the key Challenges for Telcos

Peter Brogan, Head of Europe, Global Media & Telecoms, Wipro talks about some of the challenges facing today's telcos, including digitization, OTT and IoT content consumption and operating costs.

What We Think

Digital Operations and Platforms

Outsourcing brings Benefit to BT

A report by Ovum on Wipro BPO’s capability to leverage process optimization and automation for ‘fulfilment’ in telecoms BPO, articulated through the BT engagement.

Digital Operations and Platforms

When Soft Robots are at work in the BPOs

Customers want beyond 10-15% cost and performance benefits, to which we found the answer in Robotics –non-invasive software technology to quickly increase efficiencies from business processes.

Digital Operations and Platforms

Getting the best out of digital advertising with advanced analytics

Advanced analytics helps uncover hidden patterns and insights in campaigns and ensures better ROI

Digital Operations and Platforms

The many Shades of Service Assurance in Telecom

Technology enablement plays a crucial role in tracking customer needs that are expressed through different channels; a platform based approach will help telcos improve customer satisfaction and thereby improve revenues. It’s time for telcos to relook at Service Assurance strategy.

Digital Operations and Platforms

Robotisation is the Answer to Order Fulfilment Woes

Wipro's NGCE Platform leverages cognitive analytics to reduce interaction costs, increase revenue per customer, improve employee productivity and enhance customer experience and loyalty.

Digital Operations and Platforms

The importance of Customer Experience in Telecom

Highlighting aspects of order fulfilment process that not only deliver an innovative and cost reducing model but also provide a progressive and de-risked approach to operations.

Digital Operations and Platforms

Efficiencies and Innovation improves Broadband Fulfilment Practice

Highlighting aspects of Order Fulfilment process that not only deliver an innovative and cost reducing model but also provide a progressive and de-risked approach to operations.

Digital Operations and Platforms

Collections - The newest way to win Customers

Billing and collections. It’s not exactly a consumer’s favourite part of their relationship with their telecoms provider, but it is of course necessary.

Digital Operations and Platforms

The new ‘Order’ in Telecom

Collections success is a function of customer retention and increased customer base. Telcos can leverage business process service providers to score on these parameters.

Digital Operations and Platforms

Simplify Telecom Network Migration with Repeatable Frameworks

This paper educates network migration experts on the steps / frameworks to be followed for a successful migration.

Digital Operations and Platforms

A holistic Approach to Collections in Telecom

Collections success is a function of customer retention and increased customer base. Telcos can leverage business process service providers to score on these parameters.

Digital Operations and Platforms

The Vector Effect!

In both scenarios - content and advertising - it all boils down to creating fans. Once a marketer has a clear understanding of the user's persona, the entire content and advertising strategy will follow suit to create brand fans - your very own brand advocates.

Digital Operations and Platforms

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Our Success Stories

Getting it Right the First Time

Wipro BPS wins GTB Innovation Awards, 2015

Improving Cycle Time

A New Order with Robots

Order Management: Telco ensures Efficiency with Flawless Execution

Media Company extends Market Coverage, realizes Continuous Value

A Framework to improve Billing Accuracy

Telco cuts Costs by taking Control of its Compensation Process

Reduction on Order Backlog

Telco realizes Early Revenue with Automated Validation

Leveraging Process Optimization and Automation for fulfillment in Telecoms BPO

What we Think

Brochure: Service assurance for global telecom operators

Brochure: Billing & revenue management for global telecom operators

Brochure: Communications Fulfillment Services

Wipro on the key Challenges for Telcos

Outsourcing brings Benefit to BT

When Soft Robots are at work in the BPOs

Getting the best out of digital advertising with advanced analytics

The many Shades of Service Assurance in Telecom

Robotisation is the Answer to Order Fulfilment Woes

The importance of Customer Experience in Telecom

Efficiencies and Innovation improves Broadband Fulfilment Practice

Collections - The newest way to win Customers

The new ‘Order’ in Telecom

Simplify Telecom Network Migration with Repeatable Frameworks

A holistic Approach to Collections in Telecom

The Vector Effect!

The Upside of Improved Order-to-Activate

Digital invoice validation

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