Customer Management System | Customer Management Services

Our Expertise

Radically transform Fulfilment, Service Assurance and Revenue Management functions

Wipro’s Customer Management Services drive transformation across Fulfilment, Service Assurance and Revenue Management functions for telecom clients. Our Fulfilment practice uses analytics driven reporting and provides end-to-end visibility from order to activation with a 50% increase in productivity. Our Service Assurance practices delivers a 10-15% improvement across all Customer Experience metrics while reducing cost to serve. The practice leverages our experience of managing 6 of the largest telecom operators in the world. The Billing & Revenue Management practice uses robotics for “touchless billing” and leverages a proprietary platform for Customer Journey as a Service for outsourced processes like promotions, billing, collections and CRM, along with the systems and applications on cloud and an ops team on the ground.

Our Success Stories

Digital Operations and Platforms

Leading Australian Telecom Service Provider Saves Huge Costs by Reducing Technician Truck Rolls

Digital Operations and Platforms

How a UK Telecom Giant Reduced Operating Costs by 39%

Wipro’s transformation initiatives resulted in improvements in productivity, utilization....

Digital Operations and Platforms

Wipro BPS wins GTB Innovation Awards, 2015

Wipro BPS clinches the GTB Innovation Awards yet again this year, making it our 2nd consecutive win! Vinay Firake, VP, Global Media & Telecom, WiproBPS in an interview with GTB TV

Digital Operations and Platforms

Improving Cycle Time

Wipro helps a telecommunication company drive efficiency up through cost optimization

What we Think

Digital Operations and Platforms

Brochure: Service assurance for global telecom operators

Brochure: Billing & revenue management for global telecom operators

Digital Operations and Platforms

Brochure: Communications Fulfillment Services

Wipro on the key Challenges for Telcos

Peter Brogan, Head of Europe, Global Media & Telecoms, Wipro talks about some of the challenges facing today's telcos, including digitization, OTT and IoT content consumption and operating costs.