Driving efficiency through cost-optimization.
The client is one of the world’s leading communications services providers, headquartered in UK catering to the needs of customers in over 170 countries worldwide. Their main activity is provisioning of fixed-line services, broadband, mobile and TV products and services as well as networked IT services.
The telecommunications industry is characterized by new technologies, services, and huge capital investments to make content accessible through any device anywhere. About 2 to 5 percent of all the services delivered by the world’s largest telecom providers is unbilled because of inefficient or misaligned processes. Despite significant investments in new and upgraded solutions, order-to-cash processes remain inefficient.
Incorrect load balancing with staggered processes had ensured that the cycle time was very high at 75+ business days. High variation in order delivery lead time translated into slower revenue recognition and customer experience, which impacted order booking and the brand.