Jeremy leads the Strategy and Digitalization practice, helping clients re-imagine and re-engineer their fulfillment processes to drive cost efficiencies and improve customer service. He approaches his role as a ‘trusted doer’ – bringing clarity to complex challenges and solutions that make a difference.
Behind the gloss of engaging online digital experiences is the basic building blocks of efficient and effective fulfillment. Jeremy’s axiom is “Design + Digitalization = Satisfaction” using data and customer-driven insight to target automation, including machines to do some of your thinking.
Outside of philosophizing about digitalization, Jeremy enjoys skiing, coaching rugby, cycling reluctantly yet frequently, and striving to keep up with younger family members.