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Service Offerings

Data, Analytics & AI
Applications
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Consulting
Infrastructure Services

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Software Defined Everything

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As a service
Big Data
Blockchain
Cyber Security & Enterprise Risk
DevOps
Enterprise Ops Transformation
Industry 4.0
Open Source
Product Lifecycle Management
Software Defined Everything
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Latam
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Benelux
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France
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Dach ( English  |  Deutsch )
Africa
United Kingdom & Ireland
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Improve accuracy and reduce effort of starting workflow and related approval matrix
IT Infrastructure and Business Process Services organizations reap financial benefits by hyper-automating their service request process. Wipro Holmes’ Automated Service Request Fulfillment solution identifies, records and responds to a user query initiated through email and chat, and handles 70% of service requests, providing end-to-end automated approval workflow. It helps enterprises experience flawless service request lifecycle, seamless ticket resolution and faster turnaround time with increased productivity and enhanced workforce utilization. Bots are designed to conduct, generate, classify, approve, execute and measure outcomes, and present in-depth analytics and report dashboards with all parameters mentioned by the user. The solution can be configured in any supported environment which handles queries via emails, chat or CRM tool.
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