IT Infrastructure and Business Process Services organizations reap financial benefits by hyper-automating their service request process. Wipro Holmes’ Automated Service Request Fulfillment solution identifies, records and responds to a user query initiated through email and chat, and handles 70% of service requests, providing end-to-end automated approval workflow. It helps enterprises experience flawless service request lifecycle, seamless ticket resolution and faster turnaround time with increased productivity and enhanced workforce utilization. Bots are designed to conduct, generate, classify, approve, execute and measure outcomes, and present in-depth analytics and report dashboards with all parameters mentioned by the user. The solution can be configured in any supported environment which handles queries via emails, chat or CRM tool.